Radisson Hotel & Suites Fort McMurray

I had 2 rooms booked for my daughter’s birthday. 1 larger room (6 person) and 1 standard room. I booked the rooms over a month in advance and then 2 weeks before our check in I called the hotel directly and asked if it would be possible to make sure we had the rooms side by side or at least close. The employee I spoke with (I have her name and date I called) told me yes, not a problem she would add that to our booking and that we would have side by side rooms as it was going to be 2 adults and 8 kids so we wanted to ensure we were all close to each other. Upon arrival and check in they hand me the room keys and I noticed not only weren’t we side by side, we weren’t even on the same floor. When I mentioned this to the employee checking in she apologized and said they had to move my rooms around and gave one of my rooms to someone else as per her manager. I explained how I booked in advance, then even called and spoke with someone and they guaranteed my rooms together. She “apologized” again and said nothing could be done as the hotel was now fully booked. Now we obviously made this work since we had no choice but what crappy service to guarantee something to a customer then turn around and go back on your word. And why should someone else get my room that I booked first? We were also really bummed to find the hot tub broken down and fully drained and not available for our stay with no advanced warning. For the price and lack of service I definitely don’t recommend this hotel.

Very good experience. Clean.

Issues with electricity and also furnace issues. Hot tub has been down for a long time. No heat in room first night. Lost electricity second day too. Fridge wasn’t working but they argued it was. Most light bulbs burnt out in the first room. The first 24 hrs were awful but ok after that

Hotel hot tub and restaurant were both non-operational during my stay. When I called to confirm the reservation, front desk staff did not notify me about the restaurant closure. My husband was staying at this hotel for an Innotech conference and the lack of restaurant made things very challenging. Would not recommend this hotel.

Website says about dining and breakfast . Get there and restaurant downstairs is permanently closed and no breakfast in the morning. Should have it on website. Disappointed bigtime. Never again.

Just passing thru, needed a bed and some sleep. As simple as that.

Excellent stay.