Clarion Pointe Addison - Dallas North

The renovation was much needed.

Weather uncle inclement, so no staff available to clean anything.

Staff vert rude. Breakfast was a joke. There was no silverware, juice, milk, yogurt, fruit, or beagles. Had no maid service when asked for the sheets to be changed. Front desk called my room and told me i had to clean up the room myself and to jot return to the hotel every again.

Location and staff

The room wasn’t completely clean , had to go buy Clorox to clean jacuzzi and tub. Towels had stains. Ants in room from chips. Room located at the back door and people coming in and out.

The price on Booking.com. The hotel was clean and the second day staff were very accommodating.

My first night stay Aug. 1 the need for an ironing board was requested. When I ask for one I was told there was one in every room, when I advised that I didn't have one in my room but needed one the night clerk advised me to return to the desk after 8 pm to ask his replacement for one because he did not know where they were. Upon coming back after 8 the same night clerk was still there. I need it for the next early morning event but never receive a it. They could have got one from a vacate room since the young lady was so sure that every room had an ironing board as she so confidently shared with me.

Most of the staff was nice. The property was centrally located to everything we wanted.

We had a situation in the pool twice were a child was with an underage sibling swimming while the parent stayed in their room on the second floor with the window open. This young child was jumping on people in the pool, dragging around the life ring. He jumped on my niece and the rope of the life ring wrapped around my youngest daughter. The manager was brought out both times. The first time they left the pool before she arrived, the second time she spoke with the children about behavior, told my sister the young boy was autistic and didn’t understand when we asked him not to do things. But nothing else was done. They continued to let the behavior happen. The young boy also went into the hotel alone.

Nice staff comfortable rooms

Smelled like weed through the whole motel inside and out and i had my kids with me