Homewood Suites by Hilton Manchester/Airport

The location worked great for us. Liked have kitchen facilities, although it pictured a full stove and we had just a cooktop.

Eggs at breakfast were salty, free wifi was slow at times. All the cigarette butts and smell just outside the door. Lack of kitchen utensils. No oven. Did not have a comforter, it was a bed skirt.

Upon entering the room, there were visible food particles on the floor, including a red candy, crumbs, and hair. The floor clearly had not been vacuumed thoroughly. This became even more apparent when we later found an empty two-liter soda bottle and a cupcake topper under one of the beds. We contacted the front desk and requested that the floors be vacuumed, which was eventually addressed. The fabric under one of the box springs was torn, exposing the interior space beneath it. When attempting to plug in a floor lamp, a spark occurred due to what appeared to be an exposed live wire, creating a significant safety concern. There was a bright red stain on the living room carpet that resembled blood. The pullout couch was covered with a visibly dirty mattress protector, and the only spare linen provided in the closet was a top sheet and a pillow. Although we did not use the oven, we noticed it was extremely dirty inside, with leftover food debris. When attempting to shower after a long day of travel, we found a hair tie wrapped around the communal body wash dispenser in the shower. The windows and mirrors throughout the room were covered in fingerprints and streaks, indicating they had not been cleaned. The kitchen area clocks had not been updated following the daylight saving time change that occurred more than a week prior. Trash was left underneath the sink near the trash receptacles. Finally, after my daughter wore a brand-new pair of fuzzy socks in the room for only a couple of hours, the bottoms were visibly dirty from the floors. Taken together, these issues reflect a lack of proper housekeeping, maintenance, and attention to detail. This was particularly disappointing given our prior positive experiences with Hilton properties. Rather than give me the refund requested, I was given 15,000 Hilton rewards points. The monetary exchange of these points doesn’t add up 1/4 of the price of our stay.

The friendly staff

Nothing