Extended Stay America Suites - Foxboro - Norton

Location

Old, smelly, breakfast not good

Nothing

Cockroaches and heavy drugs out in parking lot. Guests carrying guns and selling drugs

Location

Kitchen, bed was horrible

I enjoyed being able to have no hassles over my wife's service dog

You're sote made it seem like breakfast was offered. It showed a waffle....I didn't know it was just "to go coffee"... And nutragrain bars. Also..walking my dog there were cases and bottles upon bottles of empty Heineken bottles and a tipped over bill. On my confirmation sheet it said my charges were to be 151 something. But you charged me 20 more

Nothing

When we first got there the desk told us that they were very booked ( not even half the parking lot was filled) so we had to stay in a room that didn’t have a microwave and the sink leaked, so they said to reach out to booking.com for a discount so I was like ok well that’s not too bad. Well we got into the room and it was disgusting. - the sink just ran all night, more then just a drip - the microwave was missing - the front of the fridge was covered in rust - the cabinets and countertops were all chipped and worn away - the towel rack was falling off the wall - the shower head was covered in build up - it smelled like musty old carpet( the whole hotel did) - the soap wasn’t even packaged( who knows if someone used it before us) - the “ breakfast” was a few nutrigrain bars and some mini prepackaged muffins It was so bad that I cancelled the second night( which I still haven’t received, even with the booking said you can get a Partial refund) we ended up staying somewhere else the second night. I tried doing the chat, booking.com has fried reaching out to them for a refund, with no success.