Holiday Inn Express Southampton M27 Jct7 by IHG

Room ready, great reception folks, very friendly, helpful. Room excellent, bread beyond excellent!. Food great …… cannot complain about anything!

The young lady that checked us in on Saturday morning was exceptional. She did everything she could to accommodate us. I don’t have her name. She was working again on Sunday and provided the same exceptional service.

Very good friendly helpful staff, will stay there in the future

There is no comment

Terrible restaurant and bar area, which would struggle to serve even as a half-decent works canteen. The awfulness of the stay was exacerbated by my being expected to pay for the privilege of parking my car in the hotel car-park.

Good service and friendly staff

Room very cold. Bed small not up to premier inn standard. Facilities minimal restaurant appalling.waste of money apart from onion rings wouldn’t stay again out of choice.

D8nig area has holes/tears in carpet as big as 12in. X 12in and seam tears 18". Room was clean but in need of updating, as there were drilled hole showing in multiple places where previous fixtures used to be. Staff was efficient, but average on friendliness. Outside landscaping was not kept at all. Room was on the small side, but clean

This hotel was a disaster from the very beginning. It just felt dirty in the bedrooms, the carpets were very stained. My wife used the restroom and immediately the roll of toilet paper fell off the wall and into a puddle of water that had accumulated around the toilet. I assume either the toilet or the shower was leaking. The toilet roll holder was at fault and it was impossible to securely reattach a roll of toilet paper to it. So we just had to improvise. On checking the bedding, it was stained in several places. Not necessarily stains that would wash out, permanent stains, but even so it didn’t Make us feel confident about the cleanliness of the hotel. By far the worst part of the hotel was the breakfast arrangements. I’ll admit, we were at the hotel at a very busy time and the restaurant just couldn’t cope with the number of visitors. It was almost impossible to find a free table but the bigger issue was the lack of staff. They were clearly stressed, I witnessed one of them being very short tempered with guests. The restaurant was also very dirty. However, on our last day, we thought breakfast ended at 10 AM. At 9:45 AM my wife was in line to get some fried eggs, and a female employee pushed in front of her and removed almost a full tin of eggs and took them into the kitchen. They were never replaced. We assumed maybe we were wrong and breakfast ended at 9: 30 a.m. but on checking, it just seemed the staff wanted to go home early. We will not be returning.

I was a bit disappointed by the breakfast. The buffet area was too small and the only eggs were scrambled eggs