Residence Inn by Marriott Detroit / Novi

I cannot recommend this hotel highly enough. My extended stay for a medical recovery was made infinitely better by the incredible staff and accommodations. From the moment we arrived from Canada, every member of the team - from maintenance to housekeeping to management - showed genuine kindness and helpfulness that went above and beyond. This level of hospitality is truly rare, especially with such sincerity. The day before my surgery, I was deeply touched to receive flowers and a card in my room - the most thoughtful gesture I've ever experienced from anyone in the hospitality industry. A special thank you to Kristina, who shared our situation with the team and provided such warm, genuine care. Her little notes on our door when the "Do Not Disturb" sign was up were so comforting on my tougher days. The front desk team deserves particular praise. They relocated us to a quieter room for privacy and recovery, and graciously received multiple packages of medical supplies and post-surgery necessities on my behalf. Our two-bedroom suite was perfect - the layout offered me privacy while providing ample space for my friends to relax and use the great room amenities as they stayed close by as my support team. It's challenging to fully express in words the level of support and care I felt during my stay. Regardless of your reason for visiting Novi or the type of accommodations you need, this property and its entire team have earned your business. The genuine compassion and outstanding service they provide make this hotel an exceptional choice for any traveler. To all the staff - thank you again, from your 3 very appreciative Canadian Gals!

This hotel is spotless. The hotel staff is so nice. Christine who is part of the house keeping staff made our stay even better by getting my friend flowers for an up coming surgery. She checked on us daily in a concerning friendly manner and it was so appreciated. I would definitely recommend this hotel for anyone. It’s nice and quiet as well. There’s a nice indoor pool that I didn’t have the chance to go to but seen many enjoying it. Shopping close by. 5 ⭐️

Very friendly and helpful. Clean and spacious rooms.

Location & parking Large room Comfortable bed Nice breakfast Room was close to elevator…didn’t need to walk a long hallway

AC had high pitch sound TV controller was janky

Very clean nice hotel going to stay frequently thanks.

Room was great and hotel was kept very well. The only issue was the pool was too cold for swimming. Our kids didn’t even want to get into the water because of how cold the water was. Other than that, everything else about this property was excellent.