Holiday Inn Express Hotel & Suites Cleveland by IHG

With the exception of having to replace the remote several times and my bed breaking down everything was wonderful

The front desk employee, Tyshonda was very professional and nice. Great customer service!!!

The staff was very pleasant, friendly and helpful. My dislikes were the hotel has not been well maintained because the furniture was stained, the tub had stains, the walls were stained, the lamps were stained, the telephone was stained and in the bathroom the towel rack broke.

Stay wasn’t bad.. my check in was very trash! They initially cancelled my booking saying I didn’t have a card on file after they tried to charge the card on file the day before check in! Then when I got there they were having all type of problems getting the card to go through to the point where my wife basically was about to book elsewhere! I also paid more than what I initially booked the room for.. I personally feel like they cancelled the room to get more money out of people. Other ppl checking in had issues with the amount they were paying as well saying they had a different price than what they were charged.. it was a pretty busy weekend and they knew that so I believe they had a little scheme running so that they could make more money!

No phone in the room to call for services but the staff was nice

The property had molded pillow on the bed next to the window in room 222. I also requested a late check out to retrieve my food after I got out of church service and the staff depose all of my food for the picnic. Magnolia Smoke sausage, fruit tray, condiments and buns

Nasty I do not recommend this hotel at all!! I was not clean very outdated . Will never stay here again!

Customer service was not good coming in. Jessica at beginning was good. I booked my hotel online on Hotel.com and wasn't told anything about extra charges. I wasn't told when I was filling out the sheet. I had to ask what the other charges was for. Jessica didn't explain it well. After I showed my receipt from online she went back to get James the manager. He wasn't much better. There's no signage of the fees or anything. But then it gets worst. The botten for the elevator was broken. Spilled juice or something is on the wall near the elevator. The 1st room (210) toilet was nasty looking. The bath tub looked worst. We called the front desk and the inspector came up. She showed us room 204, it was a slightly better. The tub still looked nasty. We refused to take a shower or bath...dirty rings were around the tub. The caulking on the wall was horrible. Holes in sheets and comforter....please look at the pictures. Remote didn't have batteries and it was the wrong remote for the tv. The black spot on the ceiling/wall looks like mold....nasty looking. Not to mention the nasty workout room. Paying $400 something for 2 nights wasn't worth it. Hopefully breakfast will be decent..... The pictures below don't lie. I didn't post all of them

We were on third floor, there were rooms with broken locks and rooms that the doors were open no one seemed to be there. I felt unsafe.

Everything was very good