Holiday Inn Express Hotel & Suites Cleveland by IHG

The desk clerk was very supportive!! Thanks Monique!

Not as clean as your others

The hotel staff was super helpful and friendly. The building itself is really old and outdated for the price. The bathroom tub super slippery.

Came with my daughter to go to the Grammy museum! It was a great stay! Everyone who works there, that we came across, was so friendly!

Husband had a event in Cleveland MS and I stayed at the room very quiet and clean and comfortable

The check in process was poor. The room was dusty and smelled of meldew. The staff were friendly. In all fairness, the hotel is being remodled. I, however will never stay in that Holiday Inn again.

The hotel was clean, staff were friendly, food was okay.

The booking picture online/description and the actual property didn't match. It was suppose to be a king bed with an attached living room, making it the only reason we were willing to book the room in the first place. But it was a single room with a king bed. When I ask the front desk clerk, she already knew the room I was referring to and the posting, claiming that Expedia already knew that the room and pictures/description didn't match but kept the posting up without updating it. When we decided to go to the room, it smelled horrible, like something died a few rooms down and the smell wafted over. The bathroom was pretty bad too, there was a ring of mold in the toilet where the water line was. The front desk clerk was nice, when we told her about the issue, she offered to clean the bathroom and spray to mask the smell. While we ran a few errands, my wife looked up some of the reviews about the hotel and saw that there were frequent complaints of mold at that hotel. That was our final straw to just leave and book a nicer hotel down the street. Very disappointed in my stay and with the misleading room listing.

Staff was friendly and helpful. Comfortable room and good breakfast. We would stay here again!

Rooms were nice, staff was helpful and professional. Due to 3rd party booking we did not get the room that we booked on line. But the room we got was nice.