La Quinta Inn & Suites by Wyndham Kingwood Houston IAH Airpt

The staff was friendly from the moment we arrived to when we left, comfortable beds, relaxing pool and hot tub, great breakfast to enjoy, clean rooms, enjoy the fact that they have coffee mugs to drink your coffee in your room when you wake up in the morning. Thank you for the hospitality while on our trip to a funeral. I would recommend this place to everyone looking for a place in this area.

The room was excellent. We enjoyed the pool and hot tub although at times, the hot tub did not feel as hot as it should have. One day, we did specifically ask for a refresh and it never happened. The breakfast each day was delicious and the staff was very friendly. The $rate for our stay was excellent!

The manager Oscar is terrible with customer service. Gale will pick with you based on the color of your skin. Dey was excellent!

My husband and I stayed at this hotel for the first (and last) time while visiting family nearby. The room APPEARED clean, but it smelled awful of mildew and possibly mold. The smell hit us as soon as we walked in the door: humid, moldy mildew. Unfortunately, we were too exhausted to look elsewhere, and the 2 hotels that we usually book were sold out. Additionally, the "breakfast" the next morning was also disappointing. The coffee was barely lukewarm, there was no creamer (not even in the kitchen when I tracked down staff to ask for some), and the supplies were understocked. This hotel REALLY needs some work on cleanliness (especially a DEEP CLEANING), and training for staff to properly maintain the dining area food, drinks and supplies. Honestly, the best part of our stay was the friendly, professional greeting of Gail at the front desk when we checked in, weary from traveling all day. We will NOT ever stay here again, nor would we recommend it to anyone.

No phone for two days and toilet plugged for two days. Finally at 1030 at night got upgraded to a spa room. Spa did not work. What a way to dicourage return customers.

We had two rooms room 120 and room 135. In room 135 we were unable to watch TV because there is a parental PIN required. I reached out to the front desk, six different times between 6 PM and 11 PM, front desk person stated he didn’t know the code and had been emailing his supervisors but he never received a response. It kind of ruined our evening because we wanted to have a movie night and we couldn’t so basically the kids had to go to bed early and we couldn’t hang out to watch TV. At about 12:30am, I went to the lobby to ask if they ever received a response about the PIN and get some drinks but there was no one at the front desk, I took three drinks. Upon checking out, there was a different front desk person (a female), which I explained the situation with the TV and how I was not satisfied but she said she was”unaware of this issue” and that she was “sorry but thank you for reporting the issue”. I told the Front desk personnel I needed to pay for the drinks, she stayed “don’t worry about it, for all the inconvenience”. The personnel that I did come in contact with were all very courteous (I truly believe the evening front desk personnel was trying to get the pin for me and unfortunately he was just unable to, What made me more upset was that they never tried to contact me in either of the two rooms or on my cell let me know that they would not be able to get PIN and the lack of communication between staff. The hotel/rooms were very clean and Breakfast was delicious!

Bed was stained, springs coming out of the bed, very humid in the room and no breakfast as advertised

Hotel advertises breakfast which was not available. Hot tub is broke-water is ice cold. We also had an unauthorized charge of $235 on top of our original room charge which was $185. No solution to this as of yet. Every excuse was “because of the hurricane” which happened 2 weeks ago-even the unauthorized charge was blamed on the hurricane. I have a gut feeling they are taking full advantage of fema people & not providing services that they advertise for. We have stayed here numerous times & cannot recommend at this time.

Very quiet & rooms very clean.

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