GoldenEye

The staff were unbelievable. From the moment we arrived everyone was incredibly friendly and also more than competent. We were so well looked after and will remember our stay forever! Looking forward to being back there soon

Incredible and unique property. Island vibe combined with luxury. Never felt crowded. Food was good but a bit pricey. We will be back ☺️

It's an amazing place, tranquil relaxing happy beautiful

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Zero support, extremely rude staff, robbed and mocked. What was supposed to be a relaxing stay at the hotel turned into a complete nightmare. My belongings, left on a sunbed by the pool, were stolen—likely by hotel staff. When the incident was discovered, the staff took no action, refused to cooperate, and kept shifting responsibility from one manager to another, without providing any contact information for assistance. The security team was completely unprepared; they neither reviewed nor allowed us to view the security camera footage. The hotel took no measures to address the issue and refused to cooperate with the police, who were called in after the staff displayed utter indifference to the situation. To make matters worse, the staff began gaslighting us, attempting to blame us for the incident once the police arrived. They claimed we had refused to report or investigate the case internally, despite this being entirely untrue. Fiona, the property manager, openly mocked the situation, adding insult to injury. The hotel did not issue a proper apology, merely offering a dismissive "sorry" when prompted. No effort was made to compensate for the ruined stay. This level of service is completely unacceptable for a five-star hotel, supposedly one of the best on the island, which should prioritize the safety and well-being of its guests. The staff was appalling, and the service was nonexistent. There was absolutely no meaningful response to the incident, which caused significant distress, health problems, and a strong desire to leave the island entirely. Additionally, we encountered an issue with our booking (a duplicate reservation made in error). Once again, the hotel ignored our repeated requests for assistance in resolving the matter. They charged us for both reservations and offered no support. If you’re expecting even basic customer service, don’t.

The property is exceptional, as is the service. Even when the hotel is pretty booked, you still get a sense of privacy and tranquillity.

Considering the daily room rate, the breakfast at least should be included

Food was superb! best food I tried in Jamaica but I was missing more options for dinner at the Bizet. I didn´t like the buffet. The hut we booked was very nice and quiet, love the shower outside.

The cocktails were a really challenge, bad mojitos, bad Negroni, finally we decided to move to beer and the vine.

Amazing place and friendly stuffs

Goldeneyes location is sublime, it truly is a hidden gem. However we were so dissatisfied with the service and food options. It was the life guard that brought us water at the beach, there were plenty of other staff but they never once checked to see if we would like a drink. Considering we only saw six other guests they were hardly run off their feet! The food options were also disappointing to say the least. There was only one restaurant in the evening with a very limited menu. We only stayed two night but would have got very bored with the choice very quickly. They did offer us the option of choosing anything and the chef would do it but I really don’t want to think that hard when I am on holiday after all that is what I do at home. The final nail was how expensive both the food and drink were.