Hilton Garden Inn Baton Rouge Airport

Outstanding experience

The customer service by the entire staff is above outstanding

Always a wonderful stay

What I enjoyed most is their transportation system, the pick up and drop off at the airport is so great and convenient.

The staff

Warning!!! The outside of this Hilton did not meet normal Hilton standards. When you pull up to the venue you will see rust on the building, Customer service was the worst I have ever experienced. We arrived before check in and asked if they had an early check in the lady at the front said the rooms will be ready at 4:00 which is check in, no problem. We waited in the car and saw several people go in around 3:15 I went back in to see if they were letting them check in and sure enough, they were letting people walk in after and checked them in after several people had been waiting for a long time. They could have asked for our phone number and called us once a room was ready. I along with several other people were very upset they took walk-ins before the people that had been waiting. When someone said something about what happed 2 ladies checking us in had a nasty attitude. No luggage cart was available, and the elevator was run down and the hallways smelled like marijuana. Now for the room it was clean, but the beds are like sleeping on rocks. I would never stay here again.

Customer service outstanding

No

Great Customer Service and smooth check-in.

I only had an issue when I returned to my room they weren’t any towels to bathe with, and when I called I didn’t get what was asked for, after 3 disturbing calls , I finally was satisfied, I was told they weren’t any bath mats available because they were full to capacity!