San Marcos Inn

It was very close to everything.

It didn't have a pool.

Friendly Staff. Comfortable sized room and bed. Nice AC

I found a few belongings in the room that didn’t belong to me.. Dirty womens underwear by nightstand, and many belongings underneath the bed (Which I check on my way out to ensure I didn’t leave anything). Finding the entrance to this property was hard with Apple Maps. You have only one direction you can enter from.

The location

room smelled musty

The beds are very hard.

The room was dirty and paint and sheetrock was coming down in the bathroom plus they need to spray for roaches

not clean smells so old..TV doesnt even work and ice machine had no ice they took advantage of weekend graduations to charge more this room was horrible..no climate control!!!!!!!!!!!!!

Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.

I challenge San Marcos Inn to display any signage or driveway that proves their location at the address they claim. I drove past half a dozen times before giving up and returning to Austin. The ONLY driveway close to the location was at 1505 N 135. A home and commercial remodeling service. I walked North and South from their parking lot and saw NOTHING resembling an Inn, hotel or motel.

During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open. Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned! I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!