Mokara Hotel & Spa San Antonio

Hotel in a good location, adequate room amenities. Upon arrival requested a kettle and a mini fridge, within 4 hours I had to request it one more time and finally begged to have it delivered, finally arrived. Be extremely careful,if you are part of FHR, at checkout I was charged for expenses covered by the credit. Certainly was not expecting this experience.

Beautiful property! Great location right on the Riverwalk! Suite was spacious with two full bathrooms, living room and bedroom. Rooftop pool was quiet and had food/drink service as needed. Staff was friendly and very helpful, especially Shannon the concierge with some great suggestions on activities and restaurants. Unfortunately the spa was closed for renovations but would love to return and try it!

Excellent hotel and perfect location, will definitely return!

Everything in order

Exceptional service, clean and modern rooms, front desk was welcoming and helpful!

My family and I stayed for a family getaway and were completely impressed by the hotel. It was conveniently located on the Riverwalk and loved the local restaurants. The service of the staff was TOP NOTCH!

Love this hotel for the spa. Excellent for a romantic and relaxing getaway.

Great hotel with wonderful staff

We did not have a balcony. The beds were not big enuff for 2 average people they were very small. When asked do r better view I was told they didn’t have one.

I booked a stay at Mokara Hotel & Spa in San Antonio for my birthday and was extremely disappointed with the experience. I arrived about two hours early for check-in and was told my room would be guaranteed ready by 4 PM. That was fine, so I decided to use the spa. Unfortunately, no one explained that I could have entered through the spa and used a locker, so I ended up changing in the pool restroom, which felt far from welcoming. After 4 PM, I finally received a text that my room was ready. I walked in excited for my birthday staycation — only to find a standard double instead of the deluxe king I had reserved. No one at the front desk had informed me that my reserved room was unavailable. When I addressed the issue, I was repeatedly told that there was “nothing else available,” and the front desk was dismissive and unaccommodating. Only after a lot of back-and-forth did they finally offer a very small king room, but by the time I got into it, it was nearly 5:30 PM. This delay completely disrupted my plans. I had a concert at 6 PM and had to skip my birthday dinner reservation at the hotel’s restaurant, eating quickly at the pool instead. On top of that, my bags were never delivered to my room — they weren’t waiting in the first room, nor were they promptly brought to the new one. I had to ask multiple times before they finally arrived. What should have been a special and relaxing birthday stay turned into stress and disappointment. The lack of communication, transparency, and hospitality — especially at the front desk — was unacceptable.