L'Hermitage Gantois, Autograph Collection

De locatie was heel aantrekkelijk

Bijna niets het was gewoon prachtig

From the moment you arrive, you can feel a sense of history. The outside of the hotel is undeniably beautiful. Inside the hotel has parts with a lot of character such as the chapel. However, I would say the furnishings could be improved. Our suite and the common areas were furnished with cheap looking furniture which is a letdown for such a beautiful building. This hotel could quite easily be 5 star with a bit of investment. My husband and I stayed in Room 116 which was at the very front of the hotel. It was separate from the main hotel. This particular room had a story behind it as it belonged to a historic figure however I cannot remember who unfortunately. The room had an entrance area which led to a main bedroom, bathroom and separate toilet. Unfortunately, the room was quite dim as the privacy curtains weren't very good and being on street level, we felt it was necessary to shut the curtains. We found an unpleasant mark in the toilet so we reported it to the front desk. The man said he would get the cleaner to deal with it right away. We left the room and saw the cleaner heading to our room. When we returned 15 minutes later, the mark was still there so I ended up having to clean it myself. Very poor. We had our doubts about the overall cleanliness of the room. I would say that this particular room attracts a lot of noise too as it is positioned where everyone arrives or gathers for a smoke. The service was generally pleasant but with a bit more consistency and polish, it could better reflect the high standard that the hotel promises. The lady working at the bar gave a frosty reception. We returned for a drink after dinner and a man served us and the service was very good. It's things like this that let the hotel down. Overall, this is a hotel full of character and charm, ideal for those who appreciate history. With some improvements on style and service, it could easily transform from a lovely stay into an exceptional one.

Locatie

Sauna klein en moest worden aangezet dat duurde lang

Reception staff exceptionally helpful. Loved the historical significance of the hotel

Bar staff were slow/lazy. Had to order from bar as nobody came to take our order. Bedroom small but comfortable enough. Would have benefited from waste bin and mirror in bedroom area. Room probably ready for redecoration.

We verbleven in een prachtig hotel dat gevestigd is in een voormalig klooster/hospitaal, wat zorgt voor een unieke en karaktervolle sfeer. Het historische gebouw is met veel charme behouden en nodigt echt uit om rustig te verkennen. Het personeel is bijzonder behulpzaam en spreekt meerdere talen, wat het verblijf extra aangenaam maakt. Hoewel we niet alle faciliteiten hebben kunnen ontdekken, kregen we de indruk dat het hotel heel wat te bieden heeft. Alleen al een wandeling door het gebouw is de moeite waard. Zeker een aanrader voor wie houdt van een bijzondere en sfeervolle verblijfplaats!

la situation

l odeur des égouts qui remontent dans la chambre mais on me dit que c'est la première fois sauf qu'il y avait des prises contre les mauvaises odeurs dans la chambre au nombre de 4!!!! C est se foutre de la gueule de ses clients.

l'accueil de tout le personnel

le veilleur de nuit du 05 au 06 Avril qui a laissé notre voiture dehors alors que nous avons payé un parking de 40 € par jour

Extremely accommodating staff- both Jeremie and Lily were fantastic. Lily gave us names of great restaurants and Jeremie upgraded our room. Lovely hotel- quite old but roomy and lovely bed.