The Steamboat Grand

Upon arrival, I learned my room wasn't the one I thought I had booked. No problem, my fault. I asked if I could upgrade to the next level, nope too late, no rooms available. I thought I had selected a room with a kitchenette. I brought a bunch of food, thinking that I would cook in my room & just relax all weekend. The bed & pillows were so hard, I woke up the next day with severe back and neck pain which lasted all weekend. The sheets were scratchy and there really wasn't a blanket, I had to ask for a comforter. They did supply me with a microwave though. The fridge was very small & ended up freezing my cottage cheese & a couple other things. The tv was about a 22" - very small. The shower was a 3x3 square box & dim, but then the tub was good. The didn't see a hair dryer, but then I had brought my own. I remembered seeing that free breakfasts were included, when I asked about it, they said it wasn't & asked where I had seen that. I went back to my reservation and couldn't see it anymore. I went down to pool area, but there were wasn't an adult-only hot tub & the water wasn't that warm. The one night I went down to The Cabin restaurant to have dinner, I ordered a cup of potato soup and charcuterie board. The soup was instant & it didn't even melt the butter - the bartender didn't know how to make a Long Island Ice Tea correctly. Housekeeping didn't make the bed the 1st day-just pulled up the cover on one side. Overall, just a very poor stay - had better at LaQuinta.

Cant express how amazing the staff was on our anniversary stay!

Excellent room sizes, friendly staff.

We got a condo room and it was great. We went during mud season because of smaller crowds. Many of the amenities were closed down, but there was no indication on the website or anywhere else that anything was closed. I assumed the standard amenities would be included, but only the pool and fitness center was open. The desk staff wasn’t very attentive, but the cleaning staff was amazing.

I love this place it's perfect if your coming up during ski season, or on the off season. The hotel staff are all amazing and Joel at the cabin makes the most amazing mixed drinks. We love staying here and when we leave we're already planning our next trip back.

The property is beautiful. The staff is awesome. The room was wonderful. Truly awesome place. Convenience is an understatement -- they are a short walk from the lifts! Loved staying there. The only thing I didn't like was the high parking costs. Can't win them all!

5 stars for Steamboat Grand, but specifically Patrick at the front desk. During check-in, I asked if it would be possible to upgrade our room and without hesitating - he upgraded us from a small studio to a large one bedroom and included free parking! He was so accommodating and offered wonderful customer service! The room with lovely and so cozy! The kids loved the pool and hot tubs!

It was a nice place to stay, I think the only complaint I have is that if you do valet parking, there isn't a valet there half the time, you either have to walk over to the front desk to ask for someone, or you have to give your keys to the front desk because no one is around. Other than that, nice place.