Embassy Suites by Hilton Phoenix Scottsdale

I stay at Hilton properties frequently and always request a high floor at check-in. On this stay, I was assigned a first-floor room where the windows were only a few feet from the parking lot. It felt more like a motel setup than what I expect from an Embassy Suites. There was also no acknowledgement of Hilton Diamond status at check-in. Normally that’s standard at most Hilton properties. The hotel itself feels very dated and clearly needs renovation. The staff also seemed confused and unprepared to handle basic requests. After I complained about the room, they moved me to the third floor. Unfortunately that room wasn’t much better and was also in serious need of updating. Midway through my stay the manager texted asking how the stay was going on a scale of 1–5. I responded with a 2. She asked if she could call me between 1:00 and 5:00. The call never happened. Another odd thing: after every Hilton stay I typically receive an email asking me to review the property. I never received one for this stay. There are simply too many other hotel options in this area to justify staying at this Embassy Suites again. In its current condition it does not reflect what most people expect from the Embassy Suites brand.

I liked it Very Nice Hotel very clean

The Happy Hour Food

Nothing

Nasty and ghetto

The breakfast was great, so is the location.

Accessible room with lots of space to move around with wheelchair but getting into and out of the room was hard to to automatic door spring was to hard for opening the door. The water in the shower took 7 minutes to get to 90 degree (according to the technician tested the water). You should let the customer know about those condition, specially for disabled people and wheelchair users.

Close to my work

Dirty walls in the room, terrible pillows and uncomfortable beds

Retirement community

The room felt stuffy, but it was large