DoubleTree by Hilton Hotel Niagara Falls New York

Location and pool

Roll around desk chairs in room were uncomfortable and tripping hazard. No comfortable room seating.

The pool was great

No microwave in the room, very disappointing. The trash cans in room are too small. Was not aware I would have to pay to park. Why?

The view of the water that I paid to upgrade to.

I was not told when I booked I would have to pay for parking. There was broken glass all over in front of elevators by pool area. It states the deposit is $50.00 yet I was charged $150.00. So it was $50.00 per night. When speaking g to manager about my concerns he was very dismissive and rude to me as a paying customer. He stated I need to take any concerns to booking. Com. I also messaged on the mobile page four times to the property my concerns and didn’t receive not one message back. The heater didn’t work properly and the first two nights woke up freezing. Then spoke to from desk and the explained how to work the heater since it doesn’t work by the thermostat on the wall. Was never told at check in! No toilet paper left in room first night but half a roll so ran out and had to use tissue in middle of the night! Overall complete horrible stay and I travel often.

People is really nice

Some carpets were broke, the smell when we arrive to the room was nasty, and we did not have soap in the bathroom

everything really

pool felt a little dirty