Hotel Universel Montréal

Aceuil passable

Ras

Bad customer service

Pas indulgent quand tu fais une erreur dans ton booking

I went on the adventure of a lifetime with my children. All they talked about was the pool at this hotel.

Le confort des lits

Staff was friendly

I would not recommend this property, particularly for travelers visiting from Ontario with vehicles. During my stay, someone attempted to break into my car and completely smashed the passenger-side window. Although the theft was not successful, the incident was very distressing. I reported the matter to the hotel; however, I was disappointed with the response. The hotel did not appear to take responsibility for the security concerns, nor did they offer any goodwill gesture, compensation, or accommodation following the incident. While my experience may not reflect every guest’s stay, I would encourage visitors to exercise caution when parking their vehicles on the property and to avoid leaving any valuables inside.