Hilton Garden Inn Nanuet

Room was clean and comfortable

Bathroom door does not stay open--had to prop open the door with my purse. Door is made to automatically close. There was no tea at the coffee bar in the room.

Staff was wonderful! Professional, welcoming, and doing a lot with very little.

Property is not up-to-date. Lots of little things- closets that wouldn't close, missing hooks in bathroom, sinks that wouldn't drain, and missing ice bucket. And for the cost - which is quite high due to what I assume is some proximity to NYC- there is no complimentary breakfast which was frustrating. Our family of five had breakfast elsewhere because $14 per person at a mid hotel is ridiculous.

Great location easy to find. Great staff.

We stayed on a non smoking floor and still could smell residual smoke. Probably not the staff or hotel’s fault.

Everything was very clean. Person at front desk for check in was very friendly. Housekeeping staff in the morning was very cheerful and motivated. Rooms were very clean and comfortable.

Breakfast was a bit chaotic and confusing. Set up like a regular buffet with made to order eggs or waffles the staff seemed overwhelmed as they wanted to serve us like a resturant. It could be more efficient.

I did not need a breakfast, and I didn't pay for a breakfast. Their setup for breakfast appeared to be nice, if I would have needed a breakfast. My room was extremely clean, and my room had a very pleasant smell about it. I spent my entire night in my room. I enjoyed relaxing and watching the news on TV. I couldn't hear any outside noise, which was excellent! The entire staff was pleasant.

I booked the room through booking.com for a total cost of $180.69, and the hotel charged my credit card $247.74 and a minus $50 for a total cost of $197.74 for a 1 night stay of April 11 to April 12. Therefore I paid $17.05 more than the agreed upon price through booking.com. No printout was available through the clerk as I left. I was able to check out the invoice on an email after I arrived home. Their invoice of $197.74 matches what was charged to me on my credit card website. This situation of charging errors needs to be corrected! Also, when I first arrived, the clerk couldn't confirm the price of $180.69, and therefore I wasn't totally sure about my total cost until I arrived home again.

Our granddaughter loves the breakfast and the pool! We stay here on our way from NH to Maryland, and then again on the way back home, usually once a year when we travel to see family.