Mountain Lodge Telluride

The staff was welcoming and helpful. The suite was clean, comfortable and well stocked. We felt right at home. It was a wonderful rest stop after 10+hrs of travel.

The only inconvenience was the night stand outlets. Only one outlet worked on each.

The staff was wonderful, the property is great. Location is perfect. Coming back for sure

Nothing

A Huge Disappointment When you are paying a lot of money to stay in a legendary hotel in a ski resort paradise like Telluride, there are certain things you expect. First and foremost is the service and certain amenities like a full service restaurant. Well… no restaurant and paltry breakfast options. Thank heavens for the nearby Black Iron Kitchen And Bar where the food is delicious and the service spectacular (eg Claudia, Curtis, Daniel… everyone there). The service at the Peaks is spotty: excellent concierge, Tenae, Jamie at the front desk, Jared at the bar, snd the entire ski valet service. But first and probably foremost, is the general manager who was nowhere to be found and remiss in his duties. For two consecutive days I tried to reach him to no avail. I wanted to discuss with him the situation for next year because I was considering bringing 6 or more family members back to the resort for a week. Fortunately his bad luck was my good luck. I went over to the Madeline where the service, accommodations, food, location, and amenities are spectacular and made plans with Sam to tentatively book room 433 next spring. I have never written a negative review about a resort hotel - only about ones I truly love. I am making an exception here because the Peaks deserves one.

5 Stars to the crew at Mountain Lodge! Our ski group was 24 strong and Sam Barnes and his team were outstanding! Great location, great service and great vibe made for a memorable experience. From our welcome reception to the guided ski tour of the mountain, the wine tasting, good food, good music...right at our door. Thanks for a great week in Telluride!

My wife, daughter, and I stayed at this mountain resort, and from a location standpoint, it is top notch. Close to everything. Just a few minutes from the village, near the market, and with views that are simply unbeatable. The property itself is well maintained, rooms are small but quaint, and very comfortable. The pool area and hot tubs are perfect especially after a long day on the mountain. What truly stood out, though, was the customer service. From the moment we walked in, Cami, Paula, and Lyell at the front desk were outstanding throughout our entire stay. Always smiling, always attentive, and always willing to help. We also had a few rides with Angel and Miguel, and Alejandro from housekeeping was equally impressive. Every single person we interacted with made us feel genuinely welcomed and valued. I travel a lot, and it is rare to see this level of consistency across an entire team. They go above and beyond, and they truly make you feel like you are on vacation. That, to me, is what hospitality is all about. The pricing was very reasonable considering the location and quality. And the on call shuttle that will pick you up anywhere in the village at any time is a huge bonus. That alone adds so much convenience. For our first Telluride experience, this place set the bar high. Hands down, I would stay here again. Definitely a repeat

Great and helpful staff