Courtyard Bristol

Not much

No coffee in morning unless you paid.

• My husband and I had to drive from New Jersey to Alabama. Our son had passed. Technically, he was our son-in-law. But to our hearts he was our son. It had just happened and we were driving down to be with our daughter. However the loss was still very raw. Our hearts were broken. On this trip, Afton was at the front desk. They were so very compassionate. Truly. Kind words that felt so warm. They wrote us a sympathy card. It didn't feel like canned words they are told to say. It seemed very heartfelt. I couldn't help but ask if a hug was ok. Our daughter kept that card with the things for her husband. • About a week later, headed back to New Jersey, we still thought of the kindness at this location. So we just called ahead to make our reservation for that night. Gabe was working the front desk. There was a card of sympathy and thinking of you waitingfor us in our room. Again we felt so, I don't know, maybe seen is the correct word. When you have a close loved one pass, it feels so weird for the world to just continue on. So it feels comforting to have our pain acknowledged. I feel like I'm saying that so wrong. Anyhow, then sitting at the Cafe waiting for our dinner, a memory hit me and I started crying again. My husband got me some drink napkins to wipe my eyes. Gabe came scooting over So Fast with a box of tissues. Saying those would be softer. Again, seen. His card is in with item in our memorial for our son. • Anyhow, in the morning we had Afton at the front desk again. I couldn't help but ask for a hug, again. We had time to talk a little and it was like talking with an old friend. Almost catching up. We both shared heart felt.moments. when i saw Afton.at.the front desk, I think both my husband and I fully smiled. Those so kind interactions, even though few, felt like so much beyond customer service. You can't train that. It's just good people. Thank you deeply, seriously, for having good people.

Facility and room was very clean

They had no free coffee in the lobby. I had never stayed at a hotel that didn’t have that.

The location and staff were great.

Friendly staff. For 145 i got a room that was mildewy. Bathroom smelled like stale laundry had been in the drier for a week. I was there just to sleep to break up my ride. I closed the door and there was a huge stain that went from the ceiling all down to the floor. Like someone had thrown a glass of something at it. How did they miss that? I slept for three hours and got the hell out. Felt like I was in a haunted room😳 I stayed at the delta courtyard on my way up to where I was going and that was much better. Convenient to 81.

Really beat up and gross room

This has always been our hotel of choice when traveling to see family. Its location is great and we can walk to the restaurant next door. We have seen a decline since we were there last but on a positive note-this was the first time ever that the ice machine was working.

No regular coffee in the morning, WiFi not working, no luggage carts available when it was time to leave.