Courtyard Bristol

Not applicable

That we weren't notified that the pool and spa wouldn't be available at time of booking. That was a big reason we booked at this hotel.

We loved the location and our room was nice.

Our plan for this vacation was to spend time at the pool with our grandson. We wanted to just have a lazy, relaxing getaway to swim and rest, but after we checked in to our room. We decided to go grab dinner then come back to swim afterwards, on our way out we wanted to see the pool area.... thats when we seen the pool was drained! I went to the front desk where I was told their pool had been down since January! When I booked there was nothing about the pool being down... matter fact the pool is the whole reason we picked this hotel. I was informed that since I booked with booking.com I would have to deal with them if I wanted to cancel or refund but id be charged for the night regardless. We will not be back here.

N/A

When getting to my room and opening the door, hearing voices. The TV was on and that was a little disturbing. So I suggest on leaving it on. Also, the Starbucks closes early.

I liked how clean, comfortable, and spacious the room was, how friendly and helpful the front desk staff was, how there was a restaurant in the hotel, the checkout time being later at 12pm, and the affordable price.

I didn't like that I was advertised that there would be a pool and hot tub, but neither of those were available.

Everything was good

The bar wasnt open late enough

Not much

No coffee in morning unless you paid.

• My husband and I had to drive from New Jersey to Alabama. Our son had passed. Technically, he was our son-in-law. But to our hearts he was our son. It had just happened and we were driving down to be with our daughter. However the loss was still very raw. Our hearts were broken. On this trip, Afton was at the front desk. They were so very compassionate. Truly. Kind words that felt so warm. They wrote us a sympathy card. It didn't feel like canned words they are told to say. It seemed very heartfelt. I couldn't help but ask if a hug was ok. Our daughter kept that card with the things for her husband. • About a week later, headed back to New Jersey, we still thought of the kindness at this location. So we just called ahead to make our reservation for that night. Gabe was working the front desk. There was a card of sympathy and thinking of you waitingfor us in our room. Again we felt so, I don't know, maybe seen is the correct word. When you have a close loved one pass, it feels so weird for the world to just continue on. So it feels comforting to have our pain acknowledged. I feel like I'm saying that so wrong. Anyhow, then sitting at the Cafe waiting for our dinner, a memory hit me and I started crying again. My husband got me some drink napkins to wipe my eyes. Gabe came scooting over So Fast with a box of tissues. Saying those would be softer. Again, seen. His card is in with item in our memorial for our son. • Anyhow, in the morning we had Afton at the front desk again. I couldn't help but ask for a hug, again. We had time to talk a little and it was like talking with an old friend. Almost catching up. We both shared heart felt.moments. when i saw Afton.at.the front desk, I think both my husband and I fully smiled. Those so kind interactions, even though few, felt like so much beyond customer service. You can't train that. It's just good people. Thank you deeply, seriously, for having good people.

Facility and room was very clean

They had no free coffee in the lobby. I had never stayed at a hotel that didn’t have that.

The location and staff were great.