Hampton Inn and Suites Lafayette

The breakfast was wonderful. Ashley (I think that was her name) was very accommodating and always had a smile or laugh for us. She made breakfast a great way to start.

Shaky accounting and lack of customer care! Three double charges ( 3 X $ 366.46) were applied but only two were reimbursed! No reaction whatsoever from the accounting department (although met personally on site) nor the general manager after a detailed eMail (+ a friendly reminder) requesting the reimbursement of the 3rd charge!

Very disappointed in the condition of the room. Looks worse than an old college dorm room. Bed linen are very cheap, baseboards fell off the walls, smells awful, sofa has stains. On top of all that, front desk clerk has an attitude!

Staff

Internet intermittent Not close to much

The attendant wasn’t helpful. The room’s closet mirror was broken and we could not use it. The beds were not the super comfortable mattresses. The tv ‘s were new BUT kept turning off every 30 seconds. The security bar was destroyed. This is not a Hilton representative hotel. D rated. I had to call Hilton to get my situation escalated because it was the day after Thanksgiving and I paid for 2 queen rooms. Was traveling all day with an elderly parent and child and it was a horrible experience. Thankfully, Amy and Trish helped us move to an exceptional hotel that we will rate shortly.