Cosmo Hotel Palace

Ruime kamer, groot comfortabel bed. Vriendelijke receptie

Het ligt buiten het centrum. Met OV binnen 45 min midden in het centrum maar met 37 graden wat lastig om tussen de middag terug te gaan.

Ontbijt

Alles goed

This hotel is absolutely not worthy of its 4-star rating. For three consecutive nights, the air conditioning stopped working in the middle of the night. On the first night, I went to reception at 5 a.m. because the room was unbearably hot during a heat wave. I was initially told to wait until 9 a.m. because no one was available to help. Only after I complained and explained that I could not sleep did they suddenly manage to arrange another room. Unfortunately, the same problem happened again in the second room, and then again in a third room. Every night our sleep was interrupted, and we were forced to move rooms repeatedly. At one point, I even suggested sleeping in the lobby because the rooms were simply too hot. Although the hotel refunded one night, this does not compensate for three ruined nights of sleep. To make matters worse, the bathroom had visible mold and the curtains were old and poorly maintained. What made the experience even worse was the attitude of most of the staff. Their communication was often dismissive and unprofessional, and I did not feel that my concerns were taken seriously. The only exception was the manager, who was understanding and tried to help resolve the situation. Overall, a very disappointing experience, poor service, and far below what I would expect from a 4-star hotel.

Quarto amplo e confortável. Estacionamento grande, ideal para quem vai de carro.

Não tem serviço de quarto, e fica distante de quase tudo.

Good staff especially rafeela as she helped me with car rental company when i was in needs to have someone talking in italian language in hard moment.. thank you so much!! 🙏🏻🫶🏻💕

Non