Hampton Inn & Suites Hobbs

Absolutely no complaints! Room was available at check in time. I had to call for bath towels but staff delivered them (warm from the drier) less than 5 minutes later. Clean room, friendly staff.

Room carpet smell bad

AC was horrible in my room and in the fitness room. Great workers and good breakfast.

I want to commend C y n t h I a on her customer service, although she was new to the role, she did an exceptional job during check in/out and other concerns we had during our stay. I do need to advise any future guests that this hotel does NOT have a pool. The pictures and information on Expedia is incorrect and should be updated to reflect that there is no pool on this property. That is the reason why I gave it four stars. We would not have stayed there if we knew beforehand. C y n t h I a was very helpful to let us know we could go to one of their other properties and use their pool, which we did.

The manager on duty, Annette, was great when i told her that booking.com had the description of the place and room completely wrong. She found us a sister hotel that let my kids go swimming.

I am very disappointed in the staff now because the same manager left a lady alone that was her second day. I gave this lady my CC for incidentals like they always ask for and instead of her realizing that I had already paid through booking.com she proceeded to charge my card TWICE!!!!! I have yet been able to speak to the manager, nor has she called me back and I am getting angry as the charges to my card are now causing my monthly charges to be denied!!!!!!!

Good variety, standard

Nice room. Comfortable bed and pillows. Delicious breakfast and nice staff.

Closet door off rails. Informed desk. Hotel expereincing some leaks. There were buckets in hall.

I basically got more bang for my buck. I usually pay the same amount for a deluxe room with a king bed at different hotels in Hobbs. But I love how a suite costs the same amount of money and there’s more space. Very friendly environment.

We always stay here when we have to visit never had any problems