Hampton Inn & Suites by Hilton Manchester Bedford

A lot of places to eat around

A lot to be fix in the room. Flush toilet running all day long even during nights. Faucet of the bathtub broken. Water stopper on bathtub also didn't work. Room temperature couldn't go up to 70s.

Our entire apartment building flooded from a burst sprinkler pipe, we stayed here for a couple nights while trying to navigate the chaos of what was going on with our apartment and the building. The hotel is older, rundown when compared to the Hampton Inn in Manchester. We changed rooms three times the first day - heater wasn’t working properly in the first room and the night stand fell off the wall in the second. Dark mold was everywhere in the shower and was gross. My boyfriend and I initially booked for one night and decided to add on a night to our reservation since it wasn’t looking like we could return to our apartment. I notified the evening front desk of our plan to add on a night to our reservation. He was very nice, wore a Carhartt hat and informed me that we wouldn’t have to check out since it’ll be added on to our current reservation but would need to stop by the front desk at some time the next day to get updated key cards. Since I was the person who booked the hotel, I asked if they would be able to give the updated room cards to my boyfriend who gets out of work several hours before I do. He wrote my boyfriends name who is staying with me and said it shouldn’t be a problem. Fast forward the next day, my boyfriend was denied entry into our room. Jay, who was present for the conversation I had at the front desk with the other hotel staff the night before, said since he did not book the room, he cannot give my boyfriend the key to the room where all our belongings are. My boyfriend’s name was on the hotel reservation, I called the hotel, spoke with Jay, and informed him this has been settled the night before. I am a registered nurse and work long hours, my boyfriend would’ve been sitting in the lobby for 3.5 hours until I got out of work. Even so, denied entry to a room we paid for with all our stuff still in the room. Jay told me we were supposed to check out that morning and recheck back in the next day and that I needed to be present to receive the key cards. All of this opposite of what I was told and confirmed last night. He requested I fill out an authorization form, to be emailed to me, with my credit card number for incidentals. This took away from my work. After our two night stay, we still needed hotel accommodations, we checked out and spent several nights at the Hampton Inn in Manchester, it ended up being much nicer.

I’m glad I didn’t read the reviews before I stayed here because I probably would not have booked a room here otherwise. I found my room to be very clean. I arrived after a long day and was greeted by a friendly front desk staff member who also gave me complementary water bottles as a Hilton member. I didn’t try the free breakfast, but they seem to have a decent assortment of food. I would stay again. One elevator was not working and the one that was was relatively slow, but didn’t bother me too much.

Very nice place great location and friendly staff.

Only complaint.. the elevator was a bit creepy slow and made lots of noises.

Jetted tub and nice suite is always amazing.

They advertise a working fireplace but it’s no longer functioning. Stains on the trim, pictured. Jet tub needed to be cycled through to clean the crap out before using it. Pretty disappointing.

Nothing The front desk clerk couldn’t have been more unprofessional and rude. Was a horror show. Because his system was down he would check us in at 1 am, and told us to walk to hotel 10 minutes down the street even though we had 2 confirmation numbers. Was the most bizarre situation of my life.

The front desk clerk!!!!!!