The Gardens Hotel

Beautiful property. Embarrassingly bad service. We stayed here for my wife’s birthday, and while the property itself was lovely, the service was bad enough to overshadow the experience. To start, the jacuzzi was broken and we were never warned about it. When I asked about it the next day, the response was basically a shrug. On its own, that would not have ruined the stay, but it set the tone for the indifferent attitude we kept running into. The main issue was one staff member who was both the breakfast server and the pool bartender. She was consistently rude, dismissive, and acted like helping guests was a burden. Breakfast was unpleasant because of her attitude alone. Later, we waited for the pool bar to open, and after it still was not open 45 minutes late, I went to the manager’s office. While I was there, that same bartender came in, and the manager told her directly that my wife wanted a Bloody Mary and that we were waiting. She responded with a grunt and stormed off. After that, she proceeded to move at a glacial pace setting up the bar, and we eventually gave up and left. What made it especially frustrating is that we were not difficult guests at all. We both work in hospitality and service ourselves, so we understand staffing issues and know not everything goes perfectly. We were easygoing and gave the hotel every opportunity to handle things better. Instead, we got indifference, rude treatment, and no real sense that anyone cared. What was especially telling is that no one ever asked how our stay was. Not at checkout, not when I returned to drop off the key, not once. This is a beautiful place physically, but the service was genuinely and embarrassingly bad.

The Gardens Hotel was one of the most beautiful and most enjoyable stays we have ever experienced anywhere in the world. Gorgeous, clean, comfortable, relaxing, welcoming, wonderful breakfast, location, all of it! We loved this hotel as much as we loved anything abuot out Key West vacation and we look forward to out next stay at The Gardens!

Positive: Friendly efficient staff, charming house, nice garden, served breakfast, very clean, good location. Negative: Lavatory seat was broken, bathroom plug and door handle didn't work properly, no free TV, no wardrobe; there was a shallow 3ft cabinet with child coat hangers in it - adult hangers wouldn't fit.

Quaint, beautiful and serene

Traffic noise in the garden.

What a GREAT escape for my wife and me! We walked over from the Key West Express and were immediately welcomed with a refreshing drink! Room wasn't ready but we were able to change and go have lunch nearby. All the recommendations that staff gave were spot on. We stayed in the "historical" part of the house and it was immaculate. My wife loved the "Wine Bar" concept, and even found a new favorite wine. The room had plenty of space for us. Very comfortable bed. Housekeeping was great. The hot breakfast in the morning was plenty for us and a great start. The waitress/bartender/do it all was very firm, to the point, but very efficient and delightful in her own way. It was too cold for the pool, but that area and the gardens were so inviting. Truly a marvelous oasis near Duval Street, and no wonder they get so many awards! We were there during St. Patrick's Day and it was cold for the season, but we didn't find the "Key West Party Scene" around Duval Street or Mallory Square. The walking traffic during the day was much more than at night. I would give 6 stars out of 5 if I could!

My husband and I had the pleasure of staying here March 19th -23rd. We arrived early so they held our luggage until our room was ready. During check-in, we were greeted with glasses of champagne. We stayed in the GH 2. It had a balcony which was great for sipping wine while listening to the nightly events with live music. My husband fractured his leg a week before the trip and a chair for the shower was provided by the hotel to make it easier for him. I can not say enough great things about The Gardens Hotel! Great made to order breakfast every morning. Staff greets you with a smile which made you feel welcome!!! Will definitely stay here again!!

This hotel is amazing. There were 4 of us (my husband and our 2 adult children (24 and 27). We stayed in the Poolside Cottage (Cottage 1 & 2), which had 2 bedrooms, 2 bathrooms with a pull-out couch in the living room and a large kitchenette and air conditioning, which was a must for us! Outside our cottage was a pool, shared only by the people in the other cottages. There is also a larger pool in the common area, where there is also a bar, seating area (where an amazing, included breakfast is served) and grounds that are right out of a tropical fantasy. There is also nightly entertainment, sometimes outside, sometimes inside. The inside sitting area is lovely and has a wine gallery (self-service wine bar!) The staff is incredible. We were greeted by Judith, who treated us like family as soon as we arrived. Annette, who served us breakfast and sometimes tended to the outside bar (among other things), was amazing. Funny (loved to joke around with you) and the hardest worker I have ever seen. A true gem. The rest of the staff was also amazing. The cottage and everywhere on the property was well cared for and very clean. It is one street over from Duval Street, but you would never know it. Quiet in its own little oasis. You can find properties less expensive, but for what you get, it was well worth it. We had an incredible vacation in Key West and would highly recommend The Gardens Hotel for your stay!

This hotel is amazing. There were 4 of us (my husband and our 2 adult children (24 and 27). We stayed in the Poolside Cottage (Cottage 1 & 2), which had 2 bedrooms, 2 bathrooms with a pull-out couch in the living room and a large kitchenette and air conditioning, which was a must for us! Outside our cottage was a pool, shared only by the people in the other cottages. There is also a larger pool in the common area, where there is also a bar, seating area (where an amazing, included breakfast is served) and grounds that are right out of a tropical fantasy. There is also nightly entertainment, sometimes outside, sometimes inside. The inside sitting area is lovely and has a wine gallery (self-service wine bar!) The staff is incredible. We were greeted by Judith, who treated us like family as soon as we arrived. Annette, who served us breakfast and also sometimes tended to the outside bar, was amazing. Funny (loved to joke around with you) and the hardest worker I have ever seen. A true gem. The rest of the staff was also amazing. The cottage and everywhere on the property was well cared for and very clean. It is one street over from Duval Street, but you would never know it. Quiet in its own little oasis. You can find properties less expensive, but for what you get, it was well worth it. We had an incredible vacation in Key West and would highly recommend The Gardens Hotel for your stay!

Beautiful grounds. Pools were very nice. Staff was mostly very friendly. Breakfast was excellent. Very convenient to everything.

There were political fund raisers held on the grounds two of the three days we were there including the first evening when we just wanted to relax at happy hour by the pool. They did compensate us with free drinks but we had to sit and listen to political speeches!

This was our second visit to the Gardens Hotel and we enjoyed the stay as much as the first time. The staff was very welcoming. The grounds are the nicest we have seen in Key West. There rooms are well kept and clean. We look forward to our next visit.