Hotel Ylem

Decent room size and breakfast.

Lack of proper cleaning when requested. Floors, washbasin and bath were not cleaned throughout my stay. In addition, the reading table is too old and inappropriate for such hotel.

Rooms

Nothg

Bed was comfortable.

I felt like there was one thing after another that led to what was overall a totally unpleasant stay. When I arrived there was actual poop smeared on the wall of the bathroom and the floor was filthy. The receptionist moved me to another room but poo on the wall is just completely unacceptable and it was obvious. I am certain the receptionist never said about the need to request housekeeping services. When I requested more towels because housekeeping didn't come around, she insisted it was on my info card. My card specifically had the line blank for housekeeping requests, and then gave me another one that had the correct line on it. On the info cards, your room key and holder says "Use a safety deposit box" but there aren't any in the room. Don't be insisting that we use a safe if you're not going to provide them. Also, there were other inconsistencies with communication. One receptionist told me they don't have cutlery for guests to use even though the staff member the previous night gave me a plastic spoon to use with food I bought in a store. What hotel doesn't have cutlery for guests? When I used the gym I couldn't find any sanitary wipes or spray for the equipment. I asked at reception and they said "Oh housekeeping clean it, they'll arrive in a while". I have zero faith in housekeeping after my experience with the poop in the room, and in somewhere as hot and humid as Houston it's gross to have to deal with sweaty gym equipment even though they are refitting it. I also asked if there was a water fountain but they only provide a vending machine for plain fresh water. The fridge was actually a freezer and couldn't adjust the temperature. I had to deal with crunchy yogurt that would take an hour to defrost. Loads of the channels didn't work on the TV and the corridors smelled bad. No desk in the room even though there was loads of space and barely anywhere to hang clothes.

The staff was as warm, friendly and kind as could be! A+ King bed was very, very comfortable.

Mildew/Mold smell in our room No hooks in bathroom to hang a towel or cosmetic bag. Should be a night stand on both sides of bed. Used the only chair as a nightstand. That left only the bed to sit on. Dirty yucky mold stains on curtains. A dead cockroach in room and another time one found wrapped in towel which was handed to me from front desk when I exchanged for new towel. Was our 2nd time there and definitely won’t return. Price was double and we thought that was because they fixed up from last visit November 2025. We were wrong, 6 months later worse. We won’t return. Photos of mildewed curtain included.

The staff and location was nice

Older, not much upkeep, and doesn't match pictures.

Very affordable

Bedroom sheets stained