West Valley Inn

The bed was dirty, and we had to ask for the room cleaning each time in 10 days they cleaned our room twice

The hotel pictures online are very deceiving! This hotel was nasty. We had three rooms all were dirty, mold growing in bathrooms, microwaves not cleaned. Random wet stains on the floors. Doors did not close properly. Rooms stunk so bad. I will never recommend this place! $400 not well spent. Very disappointed!

Necesitanun poco mas de limpieza

You get what you pay for, it wasn’t awful but not the greatest, I give it maybe a 7/10

Construction on the outside of the hotel and was not even marked. Mouse houses in dining area (did not have free breakfast). Supposed to get a King bed but I don't think our bed was even a queen, very small. Bed was so far from small TV that you couldn't watch TV in bed. Door to the room was open when we arrived (creepy). No guest chair, just a random small desk along the wall. Room looked nothing like the photos online. Walls were dirty, looked like they just painted right over dirt and grime.

I stayed there 3 nights, but my room was never cleaned by the house keeping team. WIFI was constantly down duirng day time. No signal at all.

Room was clean

We love this hotel’s king size bed; so comfortable. It is huge room with a longe chair. The staff is super friendly. Thanks. I like the setting of shower-room is separated from the bathroom sink that made easy for one brushing teeth and the other taken showers :) They are under renovation;Perhaps the Carpet would be replace and the mini refrigerator needs to be clean as well. The price included breakfast it is a good deal. Then one waffles maker is not enough for us to get to the turn. It would be nice if add eggs and fruits. Yet. We ended Not eating breakfast because a long line waiting for waffles.

We needed a hotel for 1 night as we were coming into town for the Harry Potter exhibition. We specifically wanted a hotel with a pool and breakfast. When we arrived, we were told the pool was unavailable because their maintenance person hadn't shown up for 3 days. We were then told it would be good to go in the morning, but come the morning, it wasn't going to be open until 10 AM, which doesn't work for people who have to be checked out by 11. We needed to be able to be done swimming by 10 so we could get ready to leave. Then the breakfast was ridiculously sparse. There was one waffle maker, 2 types of cereal, some packaged muffins, bread for today, and 2 choices of fruit cups. Of course everyone wanted waffles, so it took forever since there was only one waffle maker. The staff here were either dressed in regular street clothes or scrubs, and were frequently hanging out with their friends. Very unprofessional, honestly. The only good thing was the room. It was spacious and clean. It has motion sensor lights, which are nice for entering the room, but not good for going to the bathroom at night when others are still sleeping.

The beds in both rooms were very uncomfortable. My daughter said her bed was very hard. Our room had many broken or missing things, toilet lid, closet, door latch, but most of all the bed was lumpy and had a huge dip in the middle like someone had stayed long term (with a cat as it smelled like a litterbox) and the mattress was never replaced. All in all we probably just got a bad room as there was construction going on outside and there was definitely work needed doing to the rooms. Quite disappointing for the price.