West Valley Inn

I had a reservation to stay at your hotel one night sept 16th 2025. I booked a room with a jetted tub. I experienced the following: Location: West Valley Inn 3540 S 2200 W, West Valley City, UT 84119 1. They rented me a room with a jetted tub. 2. The jetted tub did not work. 3. He said that the problem is the pump which the maintenance man had ordered but had not received yet. - THIS MEANS THEY KNEW THE JETTED TUB DID NOT WORK AND RENTED THE ROOM TO ME ANYWAYS!!! When I asked why would they do this he commented on the fact that I paid much less than they regularly charge for this room. 4. I requested to be moved to another room to which I was told all other rooms were booked. 5. He told me he could refund me and that it was approved by his manager to do so. 6. I asked to speak to his manager directly to which he texted his manager and then said that I may not speak to his manager directly but offered an email address for the manager to which he wrote down on a sticky note and gave it to me. The email address I was given is: 45097wvc@gmail.com. 7. I told him to go ahead and process the refund and I waited for him to do so. 8. He said that the refund was completed on his end and that all i have to do is contact Xpedia to complete the refund process. 8. The total amount that was charged is $119.58 9. I expect $119.58 to be refunded. The reason I booked this room was for the jetted tub. The hotel knowingly put me in this room where the main amenity

Everything worked fine and the staff were friendly

The room was filthy. The cords were literally hanging out of the walls with giant holes. There is black mold in the shower. The towels were wet and moldy. Thank goodness we were only stuck for 6 hours until leaving for the airport.

didnt get to stay, they got over booked, gave us a free pillow. looked clean though. shoutout to hotels.com for accommodating us though.

Shower curtain was nasty. Looks like they are doing some Reno so after a deep clean of halls/common areas would be nice but overall we slept great and front desk was awesome.

Personal are nice, but rooms to small, one old pillow for bed, my friend has to move to other hotel because his room had a dirty sheets, they try to offering an other room, when we open the door smell really bad.

Bathroom was dirty. Plumbing was weak. Breakfast was a joke. I had to go to a restaurant for breakfast. Construction materials blocked the front drive. I couldn't wait to get out of here. Not worth the money. I shan't return here.

The hotel is under remodeling into a Best Western. Except a lot of construction. The room was average clean. There was some tiles that were broken and the room had a musty smell.

Stayed for 2 night. Choose this hotel for the amenities it had and location. The gym is no longer a gym it’s a storage closet. The pool was closed for “cleaning.” The sheets from the bed had stains all over it. Only good thing was the location, near by plenty of stuff walking distance and driving.

Pet friendly