Holiday Inn Express Hotel & Suites Hinesville by IHG

The property overall was clean, check-in young lady was nice. The room was clean for the most part, but the bathroom could have used a little more cleaning detail but nothing too crazy. I would definitely stay again.

Beautiful hotal.. the staff was really nice and polite. Overall we where happy 😊

Nothing

My reservation was cancelled before I could even check in and I had no rooms. I drove 5hrs and I was not informed about it… no email or call all because they over booked the rooms

Staff member not honest when booking add extra day and was told some confirmed. I followed up by calling advised by same staff member (Ian) that he could not book extra day. He would talk with General Manager. I never received return call and had to speak General Manager which advised she was unaware of might issue. When assisted by General manager Thayer was not discounting given due to dishonesty employee and conflicting policy issue. My as well my card was charged twice for damage. Hotel had horrible smell in the room and in the hall way. Microwave had lingering old spoiled food. Ian at the desk reported the guest service dogs. There was too many dogs to not have verified if actually service dog. Cable issues in room and had to call for assistance.