Extended Stay America Suites - Washington, DC - Springfield

Great job

First time at this facility but wonderful recently from Milestone location they were wonderful!!!

wasn’t able to use shower

My electricity went out for a good period of day and it was unacceptable took a very long time to get it back on and I was with my finance trying to enjoy a night with privacy and couldn’t. Staff kept coming in and out of the room and eventually hours and hours of trying it worked but then air conditioning didn’t work. I would like a full refund and maybe some credits this is unacceptable and I paid good money to stay there. Very unprofessional and all I wanted was a regular room that I could stay in and get some peace and quiet and couldn’t even do that. My finance ended leaving the room cuz it was unbearable so that was a horrifying night and I will never stay at that hotel again after that experience unless this situation is completely corrected and i am compensated for it I just can’t believed this happened and I spent money to stay there

This hotel is in a bit of disrepair, things that frustratingly could be fixed quite easily. A shelf dangling on one nail, a step right at the bottom of the stairs that is missing tiles, a door lock that works, but barely so, an elevator button that does not work, and requires everyone to walk one floor up, and get the elevator down to ground level, if needed....those are not impossible repairs, but they inconvenience the customer and look like nobody cares about this property. Unfortunately, the disinterested crew at the reception gives the same impression. They do the basics, but don't really care. We had picked the property, because it is within walking distance to metro and VRE, allowing us to leave our car and go into Washington via public transport, which is indeed a benefit. There is a footpath behind the hotel, that takes you all the way to the service road for the metro / buses. The front desk was unaware of the path. Answer: You need to go to the adjacent property (apartment blocks), and there you can access the path, but we had to figure that out ourselves. Like I said, nobody seems to care. Also, I can recommend that only for daytime and in dry weather, it is muddy and goes through wooded area, but it does keep you safe from the major highways around. Also, the hotel is close to I-95, so we were able to meet up with somebody the next day. Breakfast is rudimentary, just take away, to be eaten in the room, as there is no designated breakfast area.

Near my location

1st floor elevator never worked right

It was awful. My room was over 86 degrees

Elevator call button on first floor never worked. Room wasn’t cleaned when we arrived.

Location. Location. Location. Asked if any pots or pans were available and was told that they had none to offer guests, even when online said they did.

That’s it.

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