SpringHill Suites Portland Airport

The microwave is unstable and very noisy , the washroom is very noisy , than hand water is stuck and takes a while to drain. The bed needs a change , I had back ache because of that. The was not serviceable for 3 days I was there

need to train frond desk customer service

Walkable distance to the bus station, gas station, and some fast food.

Great customer service.

Unprofessional and rude staff

Great staff, excellent room, clean, roomy and very comfortable beds

Close to the airport. Nice hotel.

convenient location that is near to PDX and freeway.

It was close to my venue and clean.

I have stayed here at this hotel several times in the past however this time I was charged to $250 deposit just because I have a local address. When I asked them why they're doing this and they said because locals tend to damage rooms more than the other guest. That remark put me on a defense and when I went to my actual room the luggage rack was broken. Had to check the rest of the room for damage to make sure I would get my $250 back I took pictures down of the luggage rack to the lady at the front desk and she said she documented it but I feel like this is a not a good way to treat local people that are using your establishment for any kind of reason. This new policy was not listed when I booked the accommodation if it had been listed I would have to pay a $250 deposit just because I am a local then I would have booked elsewhere.

Not once did housekeeping come during our stay. Not even to empty the trash when I called and asked, we had food in our room the night before and I didn’t want it to stink up the room and nothing. When I called the front desk the lady said sometimes they go every other day sometimes every three days but I’ll make a note to make sure they come to your room tomorrow morning and they never did.