Holiday Inn Express Hotel & Suites Circleville by IHG

Good location if visiting Hocking Hills. Shopping and restaurants nearby. Great staff, very accommodating, friendly and on it for cleaning in the morning.

Hotel is ran pretty well. It’s just that we reserve and booked the jacuzzi room in January, 6 months prior to our stay get a call from hotels.com on how our room was over booked and was no longer available a few hours before arrival and we got down graded. The problem was with this is we still had to pay the original amount on a lesser room. To me is what they call as an “advance-fee scam”. Which holiday inn blamed Expedia and Expedia blamed the hotel over posting. If they had given us a month notice we would booked something else fine. If anyone else has had issue with this type of scam I do advise the state of which it takes place to write that states Attorney General so they can investigate if a business is being fraudulent and be charged and licensed removed to do business in that stat. Not saying this is what happened, it may of been an honest mistake but that the duty of the state of figure out. Over seems like a nice hotel just how we booked than last minute pulled some bs by in my opinion was the hotel. But this hotel is over due for some upgrades and has some needed maintenance issues that should be addressed sooner than later. House keeping is great as well and the lovely women running breakfast in morning was great! My wife still steaming about the room she wanted for her bday weekend got taken from away for a booking 6 months earlier. I just didn’t understand being down graded and yet paying the same price for lower suite. Something for the attorney general

Seems well maintained

Several times I was unable to locate anyone working the front desk for what seemed to me to be an unacceptable amount of time

Staff was very friendly. Room was clean.

I didn’t like how it took me until midnight to get help connecting my system to the wifi because no one could help me and there was no maintenance man or manager or supervisor on site. I got bounced around 8 different times trying to get help. I was told i would be contacted in 20 mins after i called for help and that turned into 4 hours. So yea highly upset and didn’t really appreciate how much trouble I had and how the pool was freezing. I’ve never had any problem like that at any other hotel not even a cheap run down one, the other holiday inn, in chillicothe is amazing and so comforting and welcoming had no problem connecting my system they sent me to the tech guy immediately pool was nice and clean and looked updated, beds were comfortable the whole hotel was clean and updated and just all around pleasant staff was nice and quick to attend to me. In my opinion for what i experienced at this one I deserve a free night or a refund but they will be quick to say no.

It was clean but definitely needs updated for the price

Hotel was to my kids best they ever stayed at. Small indoor pool, only 4 ft deep. Nice hot breakfast. Friendly staff. Plenty of dining options within walking distance, tho many across 4 lane state highway. Stores to shop nearby. Easy in and out.

Noisy air conditioning unit

Check in person was helpful and professional. Another great experience.