SpringHill Suites by Marriott Portland Hillsboro

It was close to our event.

There was a fee for everything. I thought my bill was going to be 181.00 for the night, but in the end it was 400.00 it’s ridiculous! I think that booking is a little deceiving on the prices. They probably know all the different fees that they have but at any rate it wasn’t worth the money was in the end for one night.

Excellent

The staff here is incompetent. I was charged for parking. I did not have a car nor did I give them any vehicle information. I was traveling with friends and they had rented a car. I had given them my debit card for incidentals. I noticed the charge on my mobile banking about 4 days after I had checked out and was back home. I called on Nov. 30 and spoke with staff who said she was sorry and would reverse the charge. I believed she would take care of it and did not think of it until the next Saturday, December 7. I called and spoke with a different employee. I explained what happened and she said to call back tomorrow because she was not a supervisor and could not take care of it. I called the next day, December 8 in the evening and spoke with another employee. I explained again what happened and she said that she would reverse it for me. I asked if she was a supervisor and she said "yes". That evening I checked my bank account and there was a credit so I thought OK, good. However, the next morning when I checked my bank account at 6 am, there was a charge by Springhill Suites for double the original parking charge! I was not happy to say the least. I immediately called (this is call #4) and spoke with an auditor who said that a supervisor would be in at 7:00 (in one hour) and that she would be able to take care of it. I called at 7:10 am that same morning (Dec. 9) and spoke with the supervisor. She apologized and said she would fix. It was still a charge two days later.

Staff is incompetent. I stayed at Springhill Suites Portland Hillsboro from Nov. 24-26. I was traveling with friends, a married couple. We were staying at this hotel for the last leg of our Oregon trip from California. The front desk charged my debit card $12.00 for parking when I did not even have a car or give them vehicle information. My friends had made their room reservation and I made mine separately. We arrived together in the car they rented at the airport. My friends were charged for parking. I did not discover the charge until November 30 when I was going through my bank account. I looked at my emailed invoice and there was a charge for one of the nights for "daily parking", I immediately called. The person who answered (Gracelda) said she would take care of by reversing the charge and would send me a new statement. I trusted that she would take care of it. Days went by and I decided to check to see if in fact the $12 had been reversed. It had not! No email either. I will cut to the chase and let you all know that after finally getting a $12 reversal Sunday, December 8th in the evening, I then woke up to a $24 charge to my account the next morning. In the end, I made 7 phone calls, spoke to 6 different people until finally got the $24 reversal/credit to my account...15 days after I checked out of the hotel! Oh, and I forgot that I also made a phone call to my bank this morning, December 11, because when I told Maria, the supervisor, that I still had a $24 charge on my account and NOT a credit, she told me to take it up with my bank. Unbelievable!

Excellent room and customer service

Stayed for three nights over Thanksgiving. It met all of our expectations!