SpringHill Suites by Marriott Portland Hillsboro

Clean and quiet

They lied about our reservation and said we cancelled it and we didn’t we called the night before and said we were coming in late cause my sons band bus was leaving at a different time and they wouldn’t allow us to drive up with our child he had to be on the bus. They told us that was fine they would leave a note for the staff and that they would see us when we got in. When we showed up they said they were going to charge us a cancellation fee cause we were not there last night after we called them and made us to another reservation. And made sure the amount matched the previous reservation amount. When I talked to bookings.com to check in on what happened they said they would looked into the situation that we now had our reservation still open and there new one. When bookings confirmed back with me bookings expressed to be that they comped us one night and made us a new reservation due to the misunderstanding and that is not true. We were charged for both nights. And when we contacted the hotel to get money back they then said the hotel did the right thing on charging us a cancellation fee. This is absolutely ridiculous that they contradict themselves and we will not be dealing with them again. Which is sad cause we do competitions out that way all the time and I thought we found a good place but they simply can’t take there mistakes and not make them there customers!!

I like the accessibility to restaurants and activities near the hotel

The breakfast was great. Unfortunately, the pastries were quite stale. I even tried to have an English muffin. And it was so dry. I couldn't even get it to split apart to toast. Also, there was no brown sugar for the oatmeal.As an option for topping.

Very nice front desk staff and clean convenient location

Clean room. Friendly staff.

Be aware of $12 parking fee/daily

Very nice staff and clean hotel. Would stay here again.

the room looks clean but the carpet smells

I think the front desk staff may need a little more training in checking in expedia clients

It has a small refrigerator and microwave.

The hotel is located in the suburb of Hillsboro with a lot of parking space but charge parking for $12/night. The sofa bed is just two piece of cushion of twin size. The sofa surface has traces of pollution of unknown - dirty! The AC is very loud even when turning on the fan only. Besides the breakfast, it’s no better than Extended Stay America that is much cheaper. I’ll have a lot of chance to be in Hillsboro but this was the last stay with the hotel.