Seminole Hard Rock Hotel and Casino

Tout!!! Magnifique, bien organisé, tout était attrayant

Rien

The property has enormous potential and the food and retail are genuinely world-class — restaurants and shops are first-class. But the hotel operation doesn’t match the price, and the service failed at nearly every touchpoint. I requested my car at valet and they forgot entirely — it only came after I escalated to a supervisor. The concierge was unreachable for a cabana, so I was pushed to a call center, held ~20 minutes, then offered a cabana on the “old pool” (their words) with zero sense of care or value. I called the spa and no one answered. On top of that, for a room near $1,000 a night the amenities feel like a property at a third of the price, and standard rooms don’t even have a bathtub — only a few suites do. The bones of this place are world-class; the management and guest service are not. Fix the service and the room value and this is a 5-star stay. Right now it isn’t.

You dont need to leave.

A little 🚬 smokey.

La cama muy buena igual que el baño pero estaba en la suite.

La limpieza. Dejaron el café del día anterior igual los papeles del jabón en el mismo lugar. No rellenaron lo usado

La atencion PESIMA