Babbling Brook Inn

This was a lovely place to stay. Will stay again.

Such a beautiful location! Our room was lovely too. There really is a babbling brook just beyond the deck. There's no place I'd rather stay in Santa Cruz!

It is a great concept. The lack of office support on site is a problematic. Laural st nearby is loud and full of traffic. It over shadows the Brooke.

Do not stay here. The rooms look nothing like the pictures. I don’t know how they get away with scamming people like this. The rooms are severely falsely advertised and it seems like robbery with how they trick patrons. I’m surprised this place is open given the poor quality. The rooms are like a rundown motel. Look elsewhere. On positive note staff was nice and open to refunding our money. The staff trying their best but whoever owns this place needs to urgently revamp and renovate the place. And not importantly take off photos of your website!

Older property. In room fire place was broken and the WiFi didn’t work.

Great location price and setting

This was really a very bad experience. I was traveling with my daughter. When we arrived, our room door was open. Not unlocked, open. I checked the room before bringing my daughter in, and discovered that the sliding door for the patio doesn’t lock. Super! We then went down to get our things from the car and we encountered an employee that let us know he knew which room we were in and interacted with my daughter in a way that made me uncomfortable. Literally 10 minutes later, the parking lot was full of police cars with full lights and sirens. Five of them. Half the officers ran up the front stairs, half up the back. A short time later they were removing this employee in handcuffs while discussing for all to hear the circumstances of his arrest. No one from the Inn said a word to any guests or offer any explanation or apologies. I was willing to overlook the obvious state of disrepair that the Inn was in, but this was too much. Open doors, broken locks, sideways stairs, felons for employees. Do yourself a favor and Stay literally anywhere else.

Guy who welcomed us was friendly and the grounds were lovely. Room was not as stylish as it appeared in the photos, but beds were comfortable. We were awoken at 9:15am on the morning or our departure by a persistent knocking on the door, and the housekeeper greeted my son who answered the door by telling him she’d like us to be out by 10am or 10:30am because we were the last room she had to clean and she was just waiting for us. My husband later confirmed that check out time was 11am, we left shortly after 10:30am (with the housekeeper waiting outside our room and making us feel like we were massively inconveniencing her even though we weren’t late). It was a rude and unpleasant way to end our vacation after a lovely late Saturday night out at the Boardwalk. Hotel is well located, walking distance to many of our favorite Santa Cruz spots.

The entire property is rundown and shabby. No one to talk to. No heater. No sound proofing. No one cares about anything but tricking you out of your money!

This was the second time we’ve stayed at this property. The property is just okay to stay. It was a little outdated and needed more upkeep but it’s quaint and has a real “home” feel to it. The jet feature in the tub was broken, it was missing a smoke detector, the fireplace was on even though we turned it off, and the water pressure in the shower was very week. I guess if you stay here you have to look passed all of the normal comfort of a “hotel” room and look at it kind of like staying at a family member’s house. The price is right when you just need a place to sleep for a night without feeling like it’s a mortgage payment.