Oaks Glenelg Plaza Pier Suites

Great spot

Nothing

I opted for a premium room with ‘ stunning sea side views’ but I checked in and there was extensive construction going on in front of the hotel on the beach which was loud. They should have informed guests about this ahead of the stay. I asked to be transferred to a garden room to avoid the noise for the same discounted rate available on their website and they refused to offer me the same rate and instead asked me to pay the same as the premium seaside view room . The receptionist on duty was very rude and unprofessional and said I can leave but that I couldn’t get my money back and would have to argue with booking.com about it. This is extremely unprofessional as booking.com didn’t take payment the hotel did and booking.com never would’ve given me my money back. I also asked to speak to a manger and the receptionist disconnected the phone call instead of transferring me. I eventually got my money back directly off the hotel after insisting I speak to manager but guests should not be treated like this or have to put up with major contraction works. The rooms also felt dated and not very clean. Check if construction works are going on before going and even then wouldn’t reccomend

Location was beautiful

TVs didn’t have netflix or internet connectivity. Some of the channels also didn’t work. Some mould growth and paint chipping in the bathroom. Kitchen benches were dirty upon arrival.

Easy to get around, walking distance to restaurants and shops, room upgrade was awesome

Not the properties fault, but the loud screaming from party people late at night, just be aware

Location, we booked a ocean view and didn’t get it, we overlooked the park

Bathroom was not clean, shower had visible mould, no house keeping during our stay, we had to ask for clean towels, overall for the price we thought there would have at least been a room clean

The air conditioning was frustratingly set to a chilly 20 degrees during winter. Despite our attempts to raise the temperature to a more comfortable 27+, it seemed the master setting was locked, causing it to revert back to 20 degrees multiple times. Feeling exasperated, we reached out to reception for assistance. Unfortunately, even their efforts to adjust it were futile, as it returned to 20 degrees once again.

The service- the location - just everything about it - the facilities