The Welcombe Hotel, BW Premier Collection

Great spacious grounds and garden. Air conditioning would have been handy during heat wave.

Le bâtiment historique est vraiment très beau et l'appartement dont nous disposions était spacieux et très agréable .l'hotel est dans un cadre idyllique et pourtant très proche de Stratford Le petit déjeuner est excellent la piscine et le spa sont très agréables avec une amplitude horaire qui permet de bien en profiter .Personnel agréable et cordial une belle expérience de l'Angleterre traditionnelle comme on l'aime

Lovely setting. Small basic room in the courtyard. Adequate and meets the need. Slightly dated. Staff lovely.

I booked an upgraded room and when I got there they had no room for me. They put me in what they called a flat. actually, a house around the back of the hotel. It was 3 bed and although nice not what a booked, also no apology.

The property looked like a castle! It was outside of town and very secluded yet easy to get there. We actually stayed in apartments next to the main house which were very large (2 bedrooms, 2 bathrooms, and a washing machine in our unit). The beds were very comfortable as well. You can tell that they were renovating, because a couple things did not work (a key, the phone) and a piece of wood under the sink fell off on its own. They were all extremely kind and professional, though; we felt extra taken care of by the manager who brought us deserts making us very happy that evening! The breakfast was fantastic, and the person in charge of seating us and taking care of us was the kindest ever. He went above and beyond! We would definitely stay here again!

Fun

Excellent property

The hotel is in fabulous surroundings and the staff are first class. However the public spaces and the rooms are showing their age and are in need of some refurbishment. The EV charging points are a fantastic addition but I couldn’t get them to work

The tables in the restaurant are filthy. I sat at 3 different tables and my arms are sticking to the table. I would actually fly over from Switzerland (for free) to teach your staff how to do it properly. Breakfast is like a motorway shack. Coffee and milk always empty and plates at table never cleared. Staff (some) behind bar are pretty useless and can’t be bothered. How they get a job is beyond us. Food below average at best. Staff in spa looking at their phones when you ask a question about towels / bath robes (although spa facilities are good - even if many machines in gym are a little tired). And to cap it all, we were double charged on the room rate. Of course picked up by us but it’s ok because even though the hotel takes the charge on our card and we pay the daily interest, it will be refunded (not the interest of course) in 5 days. Such a shame because it’s a lovely venue but just no management in sight to train the staff. It’s a really easy fix.

Don’t normally review but felt this place was well below par. First room smelt of sewerage and the second was small, hot and uncomfortable this was room 005. Tried to upgrade but was told they were sold out. For £167 a night without breakfast it was over priced and uncomfortable. Mainly paying for the surrounding not the hotel itself. Very dated and not clean. Hairs everywhere and carpets need changing not cleaning!