The Welcombe Hotel, BW Premier Collection

Ok , food and drink grossly over priced compared to other hotels. The dining menu was terrible no steak or grill choices , ordered fish n chips which turned out to be a few frozen chips and a frozen fish , not what I would expect for a top end price. Rooms are clean but very tired. Place is under staffed. I had my team there 14 of us and they shut the bar at 9.50 even though plenty of drinks being purchased.

A beautiful GradeII listed building, a superb spa facility and excellent food but it was let down by dreadful service from the front of house staff. On arrival we were greeted by ‘you alright’ - we expected perhaps ‘good evening, how can I help?’ Or something similar. We were then told our room number and where it was and as no further information seemed to be forthcoming we had to ask questions to ascertain what time breakfast was, where it was, where the bar was, where the spa was, did we need to book anything etc etc. Surely guests need to know this information and so it should be naturally volunteered? The spa was superb but the staff were lackadaisical and disinterested. For many people it might be the 1st time there and volunteer how to get into the outside pool? That padlocks are available for a refundable £1? Finally….dinner!!! We had a reservation for 1915. We arrived on time and waited by the sign…no staff. We popped our heads in the dining room and got some attention and were seated. We then sat for 30 mins before any order for drinks or food was taken. 15 mins later we saw our wine arrive in the room - it was delivered to us 5 mins later. White wine….which was definitely not cold. We asked for ice to cool it - twice we did this before served. Food was excellent but after finishing, waiting for plates to be cleared and dessert offered for another 25 mins we gave up and left. There was a function going on but things shouldn’t compromise service for other guests.

Stayed twice in two weeks first for business, I had a beautiful room , the following week I stayed with my wife but as hotel full I got a room in what we called ’steerage’ the room was so hot it was uncomfortable even with windows open and for some reason we both felt unwell staying in that room but felt better when we went upstairs. Both occasions of stay the rest of the hotel was very good . I think one of the bar staff could do with a check on his attitude as it was commented by a couple of colleagues but this was very small and didn’t really affect me. the hotel and staff are great and I would definitely stay again.

The hotel was lovely as it’s in a great location and has a nice garden area but some things in the spa wasn’t so great foot spa wasn’t working one of the pool was also not in use most importantly there was no drinking water in the spa area you had to go out in the cold to get water also on the website it’s said bath robes were included but it wasn’t you had to pay extra to get one. in the end I got ill however restaurant, food and service was great. Most of the staff were friendly and helpful. I would recommend it.

Check in was quick and easy , reception staff friendly . On entry to our room it’s dated , carpet very worn curtains torn and pelmet hanging off . On the window cill there were 2 dead ladybirds which made us think that the room hadn’t been cleaned . There were also flys in the room this raised alarm bells and we made our way back to reception . There were quite a few people waiting to be checked in so we waited to speak to staff when was quieter . As soon as we raised our concerns we was upgraded to the other side of the hotel in the Henry suite . Nice room still dated but clean . Beds comfortable and slept well . Breakfast next morning was good with a wide choice from hot food to cereal and pastries. Would we stay again unfortunately not .

Gorgeous building, slightly tired but charming old interior. Well cleaned. Breakfast was just average, self service hot food that was only warm and new toaster needed - options were either anaemic or burnt. Bed was very comfortable except pillows. Didn't like how dogs were allowed in the dining areas while we're were eating.

Hotel location excellent lovely garden spirit 1. 1/2 miles from then centre east to get to bus taxi room comfortable clean bed room fine. Bathroom needs upgrading hallway leading to room new carpet needed & decoration needed I’m sure there’s nicer rooms so would upgrade if stayed again main bar restaurant first evening rooms were very cold next day little warmer Restaurant evening dinner menu Not Good at all the menu certainly was not befitting to the type of property / hotel very sub standard quality of evening dinner 2/10 however breakfast very good quality food although could have done being slightly warmer - hot plates were cold - so the evening dinner menu let this hotel down terribly

Staff is lovely and friendly First room was smelly, had to change room which at least did not smell. Overall needs a deep clean and investment. Breakfast: No hot chocolate, no boiled egg!! That is very poor service for a 4* hotel.

Fantastic hotel. Amazing older grand hotel. Beautiful interior. Clean, staff good.

Lovely property and location. Spa was great, although jacuzzi and outdoor area not working on Sunday. Breakfast was good, not excellent, rooms fine, just a little tired and dated. Expected of this type of hotel though. Lounge area, bar and gardens lovely