Homewood Suites by Hilton Amarillo

Fairly new hotel, well appointed and decent breakfast. No complaints

Overall good experience except the pillows seemed very old and used and no exhaust in the bathroom.

Great place away from hom

family friendly

Great staff, beautiful clean room.

Amazing customer service starting with Pamela when checking in. She is a true professional who clearly enjoys making customers happy. Her warmth and compassion are so refreshing! I wish every check in experience was this positive! Thanks, Pamela! Love your cross!

Lovely place to stay Room wonderful

Super friendly helpful staff.

The location was excellent, and the breakfast was delicious. However, the alarms would randomly go off for no apparent reason. A suggestion for improvement: The notice on the laundry room door should mention that an ID is required to gain access. When I went to use the facility, the sign stated that a key was needed and could be obtained at the front desk—no problem. However, when I went down, no one was there, and I had to wait about five minutes for someone to appear. That’s when I was told I also needed my ID. I went back up to my room—fortunately, it was near the elevator—grabbed my ID, and returned to the front desk, only to find that the staff member had disappeared again. I waited another five minutes. Two cleaning staff members (off the clock) arrived but didn’t acknowledge me. When the front desk employee finally returned, she spoke in Spanish with the cleaning staff, making rude remarks about me, assuming I wouldn’t understand. When I let them know I did, they were shocked and nervous, expecting me to make a scene as more guests arrived. By that point, I was exhausted. I just wanted to do my laundry so I could pack and head home the next morning. Another suggestion: If staff need to step away, a sign indicating when they’ll return would be helpful. I’m a patient person and understand if someone needs a break, but clear communication would improve the experience.

Very nice room.