Grand Hyatt Mumbai Hotel and Serviced Apartments

Staff terrific

great staff

I recently stayed at Grand Hyatt and had a mixed experience. While there were some highlights, there were also areas that could use improvement. Firstly, I found the bed to be incredibly comfortable, which made for a great night's sleep. The room itself was very clean and well-maintained, which I appreciated. However, I was disappointed with the service staff during my stay. They did not assist with my bags, which I expected would be part of the service. This lack of assistance was frustrating and detracted from my overall experience. Additionally, I felt that the food selection for breakfast could be improved. While there were some options available, a wider variety would enhance the dining experience for guests. Overall, while my stay had its positives, I believe that with improvements in service and breakfast options, Grand Hyatt could provide an even better experience for its guests.

Overall great stay for a few days. The property is very well kept, very central and easy to get to transportation as needed. Staff are very friendly and kind. Breakfast buffet had many good options. Room service was generally good (don’t recommend the belly of pork, so much soft barely cooked fat). The bed was super comfortable and pillows just right. Water pressure in the shower excellent. Only major complaint was the loudness of the on site club. Was so loud for hours that we couldn’t sleep. Possibly because of the location of our room? Our friends on the other side of the hotel did not have the same issue.

I really enjoyed this hotel after trying to stay with a friend's cousin in Mumbai. It is a bit tired around the edges, there are signs of some wear but it is still a haven of comfort and tranquility compared to the rest of Mumbai. All the staff are extremely nice and helpful. It is some of the guests that bring the tone down. I observed rudeness to staff in the form of yelling, inappropriate attire like appearing to breakfast in pajamas and hotel slippers, ill-behaved children etc. Mumbai itself is not a pleasant experience but that's not the hotel's fault. As soon as you turn the corner from the hotel drive, you are surrounded by the typical filth, noise and squalor that make up most of the city. It is surprisingly quiet for being so close to the airport. I didn't hear any aircraft noise, not even outdoors by the pool. You hear some faint traffic noises there but it's not too bad. I had a room facing the front of the hotel and the street. You could hear the ever-present honking through the window but it wasn't too loud. The food buffets are lavish and varied, bed are super comfortable and the concierge service goes above and beyond. I really enjoyed the gym, steam room and pool. It was worth staying here from a few days to recover from Mumbai's noise and pollution.

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Avoid this place. We booked the apartment to rest before a long flight, but it was filthy—mosquitos, hair, and leftover food on the floor. My entire family fell sick. Staff dismissed the poor hygiene, claiming “that’s how apartment residences are.” Housekeeping was unresponsive, and the second room was just as dirty, with a previous guest’s toothbrush still on the counter. I overheard staff saying, “If the client hasn’t seen it, just remove it and move on,” not realizing I understood them. The third room was barely acceptable but still had mosquitos and a foul odor. This property is neither clean nor honest. I’ve taken photos to warn others—completely unacceptable for the price we paid.

Service was good allround a good experience

Hotel lost our reservation so we had to wait 40 minutes to check in with no apology or explanation. Very disappointed and expected better customer service. Hotel facilities and food are good.

Good comfortable property and proximity to south Bombay. Clean with good amenities and very comfortable. They should improve on their breakfast buffet wait times