Bastion Hotel Tilburg

As a Booking.com "Genius Level 3" customer who travels frequently and has been to Germany and the Netherlands before, I can confidently say that this hotel offers an appallingly poor value for money. At 8:00 PM on the day of my arrival, I was contacted by a rude and anxious staff member demanding I hurry up and pay, threatening to cancel my reservation. I had never received any prior communication about a check-in time limit, and since my credit card was already registered on Booking as usual, this aggressive behavior was completely unacceptable. When I arrived, the exact same person deliberately avoided eye contact, ignored my greeting, and left me waiting at reception for 10 minutes while they spoke on the phone and then served another customer. The room was another major disappointment. I had to kill two bugs myself upon entering. The "king-size bed" came with two tiny, sofa-sized cushions instead of proper pillows (picture attached). Furthermore, while there were two basic towels per person, there was no bath mat for the floor, something standard in every country. To top it off, daily room cleaning is skipped for "environmental protection." While saving the planet is understandable, here it just feels like yet another excuse to cut back on basic service. While the room was otherwise clean, cleanliness alone does not justify this price tag or the abysmal service. I would absolutely not recommend this place to anyone.

Mooie kamers

Te ver van station

Wir waren im 7.Stock, tolle Aussicht!

Devo chiedere esplicitamente perché ti puliscano la camera

Room service is not working automatically and no one gives you advice.