Big Bear Frontier

Staff is great!!! Property is a disaster. Under complete renovation even though it says only select guestrooms effected. No pool, hot tub, no amenities like table tennis, basketball etc. Was told pool was closed due to ADA upgrades. Absolute lie.

Clean cabin, but property under construction and we did not have acces to pool or basketball court which bummed out my 3 children. They are also short staffed and they would close the office during the mid morning.

Clean, great location and friendly staff

It seems like it was only us and one other room staying there. We were placed right under them.

The room was nice.It was close to the lake.The outside tables are very convenient as a chill spot.Really close to the village and other close restaurants

The beds definitely need new mattresses very uncomfortable to sleep. The air conditioner didn't really work. We had to open app the windows and the only ice machine was in the office, which was a pretty good walk away from where we were staying.

We were very excited to stay here. We had stayed here years ago and enjoyed it. However this was not the case this trip. The first room we stayed at smelled of marijuana. Thankfully the front desk was accommodating and gave us another room. That room was much better with the exception of baby spiders. We ended up not complaining about that and figured were in the woods and that comes with it. The beds were terrible and we could not sleep. We ended up leaving early to go home and sleep in our own beds. Unfortunately we will not be staying here again. The plus side is that the room visually looks nice, it has a nice view of the lake, it's close to the village, it's close to the alpine slides. However traffic gets backed up pretty good there and if you're trying to get to the village it takes forever for traffic to clear. Im sure during the week its probably not as bad but the weekend we went it was pretty bad. They are also under construction making it hard to maneuver around the premises at this time. We hope others have a better experience at this hotel.

The view was excellent, all in a walking distance

Loved the cabin, the mattress was very uncomfortable!

Gorgeous view of the lake right outside our door! This stay was mostly great. You can hear the people next door as if they were in your room, and you can really hear every footstep and movement from the people staying above you. If you’re a light sleeper, you’ll have a difficult time with this - it was a bit much for us and we are heavier sleepers. I assume this is why the staff leave earplugs in the room when you check in. Besides that though, everything else was perfect :) beautiful views, beautiful property, really great service