Victoria Marriott Inner Harbour

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I am a Marriott Titanium Elite member and have stayed at many Marriott properties, but this was one of the most uncomfortable and intrusive experiences I’ve had. Despite having a Do Not Disturb sign clearly displayed, hotel staff entered my room without my consent, later explaining that it was a “wellness check” required when a room has not received housekeeping service for three consecutive days. However, no attempt was made to call my phone, leave a voicemail, or contact me in any way before entering. In an era where every guest provides a phone number at check-in, this should have been the first and most basic step. Entering a guest’s room while Do Not Disturb is displayed is a serious violation of privacy. Additionally, I had requested and received towels directly the day before, and I had declined housekeeping at check-in, which contradicts the claim that my room had not been serviced for three days. To make matters more confusing, management later focused their response on the presence of my service dog, asking me to confirm if I was traveling with a dog. However, my service dog was present with me at check-in, so it is unclear why this suddenly became a concern or why it was brought up after the unauthorized entry. What was most disappointing was the response from Danielle Powell, Director of Operations, who repeatedly justified the situation rather than offering a sincere apology for the intrusion. The tone of the communication felt confrontational rather than customer-focused. Overall, this hotel is a very poor representation of the Marriott brand. Privacy and respect are fundamental expectations when staying at a hotel — especially when a Do Not Disturb sign is clearly displayed. Unfortunately, that basic expectation was not respected here.

Location. Pool. Staff. Excellent food and service at the restaurant.

Great location

No carpet in rooms makes the room less comfortable

The location is perfect, central to all activities. Super comfortable beds always a nice stay.

Spacious clean room. Very comfy beds. Lovely products in bathroom.

Noisy! From the building work outside. From next door and the air conditioning.

The la petite chef at the hotel was amazing