Comfort Suites Grand Rapids South

Clean and comfortable

It was a shame the pool was not open

It was generally clean and most of the staff was nice and attentive. The free breakfast was a great plus too.

The pool was under maintenance when it was advertised as open when I booked my room. We had to end up switching our original room because our key cards didn’t work after having to switch them 3 times and got switched to a room with two smaller beds instead of the 1 king sized bed room I booked. The floor I stayed on reeked of marijuana and my room smelled liked cigarette smoke. The night before my checkout they tried to charge me $50 extra at MIDNIGHT when they knew we would be asleep. Luckily I lock my cards and accounts before bed every night… Lastly when I checked out of my room I was confronted for smoking in my room when I have never touched or will ever smoke a cigarette or piece of marijuana in my life and when I said that, they looked at me like I’m crazy and told me cleaning staff INSISTED it was coming from my room…

it was fine. location for us was fine

We did not like the fact that the room lacked drapes to cut the glare of the Comfort Inn sign into our window all night. It completely destroyed any chance of sleep. Our room was also facing the gas station with their lights but no drapes to block it out.

The breakfast was the best part and the woman stocking breakfast items was very nice.

The woman who checked us in was very surly. Pool was closed for renovations. I booked based on the advertisement for a "suite", expecting a separate sofa bed and extra TV. The room is not what I would call a suite.

Nothing

TV remote didn't work and front desk said it is what it is. Also got a second charge even tho room was pre paid for.