SpringHill Suites Edgewood Aberdeen

Location was great and staff very nice

Very accommodating for my family. Room was spacious for my family of 3( 2 adults and 1 child) and 1 pet(goldendoodle).

My children and I checked in late. The woman was very accommodating. Upon walking in the place looks well put together. I generally stay at Tru Hiltons but this was close off the interstate. I was quoted $160 for the night (above my Tru Hilton, but we were tired). So I pay and check in. I walk in the room, it smells pungent and stale. There was a dead roach in the window, ants in the bathroom and sink area, hair in the tub and there was some kind of hard crunch what I believe was part of the previous person food in the kitchen. I cleaned up stuff, went to bed. The next morning I promised the children swim time and anyone whom owns a pool knows that when kids are kicking and slashing around there should not be foaming bubbles. This water was nasty. I had them get out. We were almost home anyway where we have a CLEAN in ground pool. So we leave. 3 days later I check my bank account and I was charged $210 (not the $160) no I don’t smoke no pets and we had nothing from the snack area. So I would absolutely NOT RECOMMEND STAYING HERE. There’s a beautiful place across the street. GO THERE!!!! Also there so called breakfast for a Marriott hotel is the worst. Nothing for kids. Nothing I’d even eat. Old gross tangerines was the top choice of the morning.

Place was clean for the most part. Parking very limited. There was construction material in parking spots. In addition there was a bus taking up 6 spots in the rear or the location. Coffee was atrocious. Breakfast didnt start until 700a, alot of us left the hotel by 630a. Room was very over priced.

Our room was infested with ants! And we paid $334 for the night to get this extra feature. The front desk clerk sent up an "engineer" with a can of bug spray. The "engineer" immediately determined that his can was no match for the quantity of ants roaming about everywhere. At the engineers urging, the front desk guy magically found us another room when he previously claimed no other rooms where available. Thanks to this ordeal, we arived at the hotel at 11 pm, and got to bed at 1:00 AM. Expedia contacted the hotel for me, but the hotel manager REFUSED to issue any type of refund for the horror and inconvenience to us of this experience. And in a $334 room! No more Marriott properties for us!

The customer service for the front desk people before I checked in when I checked in and when I checked out was excellent. It was only 15 minutes from the wedding that I was attending in Bel Air which made it great.

Thank you to Darla Briggs and the hotel staff for hosting my wife and I’s guests during our wedding weekend. They were flexible and helpful the whole weekend!

Staff was awesome. We loved the comfy bed and shower. Breakfast was very limited and not good. Our suite had very little space for our clothes.

For starters when I tried to use the bathroom my toilet overflowed and water went everywhere at 11:00pm at night. I had to change rooms. In my new room I did not have any hot water to take a shower. I do not recommend this Springhill Suites. I stay at Marriott’s over 100 days a year and they are getting worse and worse.