SpringHill Suites Edgewood Aberdeen

Easy access to food, event, and facility was well kept with nice accommodations.

Comfortable and easy check in

I checked in late last Sunday and was suffering a fibroid attack. I was sweating, shaking, severely cramping in my back and legs causing me to have trouble walking, and was clotting bad. I asked to make the check in process Quick add to be by the main elevator so that I could go to the bathroom and take care of my situation. Ivanna, the woman at the desk, told me that would be no problem. Instead of being in a room by the main elevator what she promised me, I was in the room at the back of the hotel. When I told Ivanna that I was struggling to get to my room, was in pain, and that I was going to have an accident, she told me that if I peed on myself that would be a me problem and that she put me my AN elevator, just not the main one. She then tried to lie to her GM and downplay the severity of what happened. I never met someone as callous, insensitive, and rude in all of my years of suffering from this chronic illness. I’ll never go back; there is no amount of sensitivity training that would make her fit to work in the service industry.

I just can’t seem to figure out what all the negative reviews on this hotel are for. My family and I stayed here for five nights in July. The room was clean, the breakfast was good, everything was totally fine with it. We enjoyed the pool. Also having water infused with fruit and mint with a nice touch. All in all, an excellent place to stay.

Let’s go down the list. The hotel staff : excellent except for a manager. Rooms: clean, bed comfortable but the sleeper sofa is torturous to sit on. Breakfast: they need to update the website pictures, they are misleading and not offered. You get scrambled eggs, a meat and lucky if they have potatoes. The usual cereals and bread and bagel (bland) to toast. No offerings in the evening except fresh cookies after 7pm. Stayed here 2 weeks for work. If I had to pay I would have done a Hilton property.

Went for a lacrosse tournament and the hotel was 6 minutes from the fields. My room was great for my daughter and I. It was clean, pretty, and the hotel was easy to get around in.

I appreciated the free breakfast however I wish there was more variety of hot dishes to eat.