Village St Luce Pierre & Vacances

nice staff rooms need to be cleaned more often buffet needs more choices

We had a very pleasant stay. Just be aware that the activities offered at night -music concert, disco parties- can be very loud. If you are not a night clubber, be sure to ask for a room in one of the buildings far from the pool area.

Nice location close to the beach. Expedia booked hotel room with see view turned out to be a located at the ground floor. Room has been cleaned twice during our 12 day stay. Personnel at reception desk is very polite and hotel organizes a lot of nice activities. Eating in restaurants in the hotel is very expensive, however it is nice need store and you can buy your own food. Good place to rent a car.

This hotel was one of the worst places I've ever stayed in that was supposedly a 3 star hotel. In fact, it was so bad, I had to switch hotels after my 2nd night there because I could not tolerate staying there one more night. The food served there was not edible (except for french fries and bread, which is basically all I ate for 2 days). At the main buffet, there were flying insects landing on the food, birds landing on the food and at one point during dinner at least 4 feral cats surrounded my table begging for food and one actually jumped up on an extra seat at the table. Also, my room was very outdated, was on a ground floor looking out on an unmowed field with no deadbolt or latch on the door (and the kitchens are outside on the patio!), was not cleaned once in 2 days, had a dirty-looking comforter on the bed, the clean bath towels smelled like ketchup, and they do not give you clean towels (bath or pool towels) for shorter stays. In addition, they charge a deposit just to use the safe, do not give you free water bottles (not even 1), and charge a deposit if you need to use an outlet adapter. There is also no bell staff that I saw, so forget about anyone helping you with your luggage. Overall, except for a couple of people, most of the staff were not very helpful or friendly. Morever, if a relaxing beach vacation is on your agenda, do not go here because there are no beach chairs or umbrellas on the beach, and the small beach was surrounded by junk and unused, old boats. Finally, unbrellas are hard to come by at the pool, and there is no poolside drink service. I will never stay there again.

The activities, pool, and people made this hotel a 5-star for us. Our two granddaughters (10&7) are in French immersion in school, and Pierre&Vacances afforded them tremendous opportunities to use their French all day. They made fun friends, and adults did okay too. Not many staff members are comfortable with English, but we managed. They fully accommodated all our requests to the best of their ability. Food in the restaurants was excellent to my American palate. My request through Travelocity did not get heeded to put our 2 booked rooms near each other, though. I have read that other resorts on Martinique also were not able to schedule rooms nearby. I never could find an email to request that from them, and I was not willing to try to call a phone number in France. One room had a fridge that froze all the food. Beds were very hard. Air conditioning does not go off unless you leave the porch door open. Likewise, if you want it ON, you must keep the sliding door latched!

Pros: Only 15-20min drive from airport. Beautiful gated property. Very family friendly-- drop off kids club (free- bring immunization record and sign up in advance.), cute convenience store on site that was decently priced (including fresh fruit and bread), full kitchen (on the balcony!) and dining ware, 5min drive or 15min walk to the fishing village (saint Luce), kids pool with shallow water, kids playground, security out front/bands worn on property made me feel more secure although I think there is public access to the beach and no security entering resort that way. Free wifi in room and public area, cheap (I paid 114/nt through hotels.com and for some reason they upgraded me from studio to two room suite on arrival), 24h front desk. Call if you're checking out in the wee hours of the morning. I had to go back up to my room and dial reception as the reception/lobby doors were locked at 0500. Cons (not really): Basic room (but clean!) No food options after 9p (required some planning ahead) Staff- friendly but English is hit or miss. We got by :). They love kids. I think there is a min night's stay for room cleaning. We are low maintenance so this didn't matter to me. They provide soap and a small shampoo, towelettes, and a few towels on arrival. I knew this ahead of time and brought my own things.

The outside of this hotel is beautiful. This is my 6th time to Martinique and this was the best place we have stayed. The rooms are dated and not that nice, but we didn't come to Martinique for the rooms. I did not know that there was an all-inclusive option or else we would have gotten that. the meals are expensive, but good.

Check in quick & efficient, room in good condition, excellent pool, easy walk to beach and village where good food can be found. Stay away from he buffet and go eat in the village - buffet overpriced and not very good.

Perfect location, good hotel, but the food is very bad at the buffet, so cheap. This hotel need a good restaurant "à la carte" open all the time. We love our stay.

Everything was as expected and it's been overall a good choice. The place is wonderful and people was friendly. Just two problems: being low season, there were not the advertised activities for young people; the idea of providing a wi fi service for an additional fee seems to me medieval.